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Elements and Performance Criteria

1. Identify information need/ deficiency
   • Determine the information needs of the organisation
   • Evaluate current documentation
   • Recognise information need/deficiency
   • Discuss information needs with appropriate personnel
   • Identify purpose of, and target audience for, documentation

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.
Regulatory framework	The latest version of all legislation, regulations, industry codes of practice and Australian/international standards, or the version specified by the local regulatory authority, must be used, and include one or more of the following: legislative requirements, including work health and safety (WHS) industry codes of practice and guidelines environmental regulations and guidelines Australian and other standards licence and certification requirements
Procedures	All operations must be performed in accordance with relevant procedures. Procedures are written, verbal, visual, computer-based or in some other form, and include one or more of the following: document control procedures and style sheets emergency procedures work instructions standard operating procedures (SOPs) safe work method statements (SWMS) formulas/recipes batch sheets temporary instructions any similar instructions provided for the smooth running of the plant
Documentation	Documentation includes one or more of the following: maintenance logs non-compliance reports incidence and accident reports permits schematics/process flows/engineering drawings job cards SOPs work instructions operating manuals quality procedures training program contents material safety data sheets (MSDS)

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Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and demonstrate the ability to:

communicate with other personnel to:

determine the need for and purpose of documentation development and/or amendment

identify specifications and format to be used

identify target audience

communicate and evaluate changes to documentation

identify and evaluate current documentation

convey information clearly and concisely in writing using language and structure suitable for the purpose and target audience

apply procedures for drafting, review and revision of documentation

apply document control.

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Knowledge Evidence

Evidence must be provided that demonstrates knowledge of:

organisational procedures, including those covering:

data systems and data security

record keeping

privacy

intellectual property (IP)

document control and approvals

style guides and standards for documentation

use of internet

relevant standard operating procedures (SOPs)

writing styles, including:

plain or technical English

short/simple sentences, or well developed arguments

dot points or use of paragraphs

appropriate inclusion of graphics

sections and headings or other navigational tools

logical sequencing of information

distinguishing between relevant and peripheral issues

planning, drafting and editing own work.

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