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Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Regulatory framework

The latest version of all legislation, regulations, industry codes of practice and Australian/international standards, or the version specified by the local regulatory authority, must be used, and include one or more of the following:

legislative requirements, including work health and safety (WHS)

industry codes of practice and guidelines

environmental regulations and guidelines

Australian and other standards

licence and certification requirements

Procedures

All operations must be performed in accordance with relevant procedures.

Procedures are written, verbal, visual, computer-based or in some other form, and include one or more of the following:

emergency procedures

work instructions

standard operating procedures (SOPs)

safe work method statements (SWMS)

formulas/recipes

batch sheets

temporary instructions

any similar instructions provided for the smooth running of the plant

Problem-solving tools/ analytical techniques

Problem-solving tools/analytical techniques include one or more of:

basic techniques:

5 why’s

brainstorming

6 hats (Edward de Bono)

similarity/difference analysis

visual techniques:

Ishikawa/fishbone diagrams

logic tree

histograms/Pareto analysis

scattergrams

process-based tools:

flow charts

process logic/process requirements

cause and effect diagrams/charts

divide and conquer

control charts and run charts (Shewhart charts)

business/interpersonal techniques:

force field analysis

strengths, weaknesses, opportunities, threats (SWOT) analysis

plan, do, check, act (PDCA)/define, measure, analyse, improve, control (DMAIC)

other structured processes defined in organisation procedures, (e.g. TapRoot)

Corrective actions

Corrective actions will include one or more of the following:

consideration of at least two alternative solutions

benefit-cost analysis (at least semi-quantitative, need not be in $ terms)

health, safety and environment (HSE) impacts and controls

risk assessment (HSE, business and project)

determination of the preferred solution or a priority ranked shortlist

Implementation plans

Implementation plans to solve problems will include:

specific, measurable, achievable, relevant, timed (SMART) objectives

resource requirements (people, finances, plant/equipment, materials/consumables, time, skills and knowledge)

methods for reaching objectives

timelines

methods of checking and adjusting adherence to plan (e.g. communication and follow-up)

Problems

A ‘problem’ in this context should be interpreted as ‘an opportunity for improvement’, not just something causing faulty product, product faults or process irregularities/breakdowns and will include one or more of the following:

intractable process difficulty

observed process waste/inefficiency (‘Muda’)

issue with materials/components

procedures/practices/process conditions which might be improved

Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and demonstrate the ability to:

identify at least one (1) problem

analyse problem using at least one (1) analysis tool drawn from each of two (2) different groups of tools (basic, visual, process, business and organisation specific)

select the preferred solution

develop and use an implementation plan

communicate effectively with other personnel.