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Elements and Performance Criteria

1. Determine the need for reengineering
   • Choose a process for improvement
   • Analyse process performance
   • Compare reengineering approach with other process improvement methodologies
   • Confirm the need for reengineering
2. Determine process objectives
   • Identify stakeholders in the process
   • Research and define perceived stakeholder benefit from process
   • Translate perceived benefits into product and process specifications
   • Collect current available metrics on process performance
   • Determine metrics for monitoring future sustainability related and other process performance
3. Facilitate reengineering study
   • Organise appointment of reengineering team
   • Determine impact on suppliers and customers during and after reengineering
   • Acquire required resources and authorities to proceed
   • Develop descriptions of alternative processes which will deliver required specifications
   • Short-list most likely alternatives
   • Evaluate short-listed alternatives
   • Rank evaluated short-listed alternatives by desirability
4. Implement preferred option
   • Select preferred option
   • Develop implementation plan for preferred option
   • Negotiate required resources with relevant stakeholders
   • Negotiate timelines and measures/indicators of success with change stakeholders
   • Acquire and deploy resources required to achieve agreed responses
   • Monitor implementation and take action as required to achieve required responses
   • Renegotiate with relevant stakeholders as necessary
5. Recommend further improvements
   • Measure improvements actually obtained
   • Identify non-compliances with planned improvements
   • Determine additional improvements desirable

Required Skills

Required knowledge includes benchmarking process analysis techniques process improvement methodologies kaizen kaizen blitz technical optimisation approaches reengineering calculation of costbenefit brainstorming techniques costbenefit analysis techniques project improvement planningscheduling process monitoring and critical measures root cause analysis and other problemsolving techniques Required skills include communicating and negotiating with internal and external stakeholders analysing equipment operation and processes for sustainability impacts brainstorming planning implementation of a project undertaking formal problemsolving processes

Evidence Required

Overview of assessment	A person who demonstrates competency in this unit must be able to compare reengineering to other options for sustainability improvement facilitate and implement a reengineering study and suggest further improvements
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Assessors must be satisfied that the candidate can competently and consistently apply the skills covered in this unit of competency in new and different situations and contexts Critical aspects of assessment and evidence include comparing reengineering to other possible solutions to sustainability issues understanding and collecting metrics on current and future process performance implementing a reengineering process to achieve desired sustainability objectives using of benefitcost and brainstorming techniques appropriately
Context of and specific resources for assessment	This unit of competency is to be assessed in the workplace or a simulated workplace environment Assessment should emphasise a workplace context and procedures found in the candidates workplace This unit of competency may be assessed with other relevant units addressing sustainability at the enterprise level or other units requiring the exercise of the skills and knowledge covered by this unit The competencies covered by this unit would be demonstrated by an individual working alone or as part of a team
Method of assessment	In all cases practical assessment should be supported by questions to assess underpinning knowledge and those aspects of competency which are difficult to assess directly Where applicable reasonable adjustment must be made to work environments and training situations to accommodate ethnicity age gender demographics and disability The language literacy and numeracy demands of assessment should not be greater than those required to undertake the unit of competency in a worklike environment
Guidance information for assessment

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Range Statement

Process	Process may include: any manufacturing, administrative, information technology or business process in a manufacturing value chain
Process performance	Process performance must include: sustainability related performance and should also include other relevant performance measures Analysis may include: benchmarking comparisons comparison with theoretical performance comparisons with regulatory requirements examination of operational and maintenance records consultation with operational and maintenance staff to identify informal history (e.g. excessive effort in ‘work arounds’, and making it work in spite of the system) conflicts in the organisation an extremely high frequency of meetings excessive use of non-structured communication (memos and emails)
Process improvement methodologies	Process improvement methodologies may include: kaizen kaizen blitz technical optimisation approaches reengineering, including new plant and equipment, modification of existing plant and equipment and changes to specification of product or process
Customer	Customer includes: the user of what the process produces
Product	Product includes: goods services
Desirability ranking	Desirability ranking includes: direct dollar benefit/cost customer benefits stakeholder perception: shareholders employees community regulators financial community other life cycle improvements flexibility to adapt to future needs

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