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Elements and Performance Criteria

1. Define the scope of metrics for social sustainability
   • Identify the organisation’s values, strategies and goals in social sustainability to define the purpose of monitoring social sustainability issues
   • Consult with stakeholders to identify the social sustainability issues, impacts or sensitivities to be monitored
   • Consult with stakeholders to identify the social sustainability goals to be quantified
   • Identify relevant legislative/regulatory requirements
   • Determine reporting requirements

Required Skills

Required skills

Required skills include using proxiesindicators and estimations to represent qualitative data as quantitative data interpreting data based on proxiesindicators or estimations to identify trends and issues collating and reviewing data to identify social sustainability implications analysing reports and other information for social sustainability implications communicating with diverse stakeholders presenting information on complex concepts to diverse stakeholders researching and interpreting legislative and regulatory requirements selecting and implementing data collection methods

Required knowledge

Required knowledge includes social sustainability issues such as human rightsexploitation in the supply chain purchasingprocurement decisions that may affect communities employment food supply heritage and access to services in the supply chain community concerns and perceptions community engagement organisational reputation diversity in the workplace equity participation and staff engagement performance management bullying discrimination and harassment access to skills and development work conditions programs that target local recruitment the impact of environmental issues on peoples health and lifestyle legislativeregulatory requirements that have social sustainability implications such as Competition and Consumer Act Commonwealth and stateterritory antidiscrimination legislation Equal Opportunity for Women in the Workplace Act stateterritory and local government planning legislation industrial relations legislation and awards voluntary codes and standards that have social sustainability implications such as Global Reporting Initiative GRI ISO Guidance on social responsibility industry codes principles and covenants current industry practices approaches metrics and indicators that relate to social sustainability such as social return on investment social license to operate corporate social responsibility human capital and shared value methods of quantification and quantitative estimating the limitations of using proxiesindicators and estimations to quantify social sustainability methods and tools for collecting social sustainability data such as internet or other sources of existing data surveys focus groups or interviews expert panels real or nominal estimating and quantification continuous improvement logs complaints registers methods for tracking opinions perceptions and other subjective information qualitative data amount of positivenegative media coverage number and outcomes of community interactions number and type of complaints and resolutions

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package
Overview of assessment	A person who demonstrates competency in this unit must be able to develop implement and improve metrics systems that are relevant to social sustainability issues
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Assessors must be satisfied that the candidate can competently and consistently apply the skills covered in this unit of competency in new and different situations and contexts Critical aspects of assessment and evidence include establishing processes for quantifying social sustainability to meet organisational goals consulting with and providing information to stakeholders to facilitate development and implementation of the metrics system collecting and interpreting quantitative data on social sustainability applying continuous improvement processes
Context of and specific resources for assessment	This unit of competency is to be assessed in the workplace or a simulated workplace environment Assessment should emphasise a workplace context and procedures found in the candidates workplace This unit of competency may be assessed with other relevant units addressing sustainability at the enterprise level or other units requiring the exercise of the skills and knowledge covered by this unit The competencies covered by this unit would be demonstrated by an individual working alone or as part of a team
Method of assessment	In all cases practical assessment should be supported by questions to assess underpinning knowledge and those aspects of competency which are difficult to assess directly Where applicable reasonable adjustment must be made to work environments and training situations to accommodate ethnicity age gender demographics and disability The language literacy and numeracy demands of assessment should not be greater than those required to undertake the unit of competency in a worklike environment

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Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Purpose for monitoring social sustainability	Purpose for monitoring social responsibility refers to the organisation’s reason or aim for monitoring social sustainability which might relate to stated or implicit organisational values, strategies or goals. The purpose might be: supporting core values enacting the organisation’s social purpose implementing social sustainability strategy being a good corporate citizen supporting policies, such as corporate social responsibility (CSR) or environmental, social and corporate governance (ESG) improving the organisation’s reputation, handling of complaints and worker retention supply chain or tender requirements applying voluntary standards or codes, e.g. GRI reporting and ISO 26000:2010 Guidance on social responsibility
Social sustainability goals	Social sustainability goals relate to the activities and programs being implemented and define what will be quantified and monitored in the metrics system. They may already be stated or may need to be defined in establishing the metrics system.
Benefits and limitations of metrics	Benefits and limitations of metrics may include: the relevance and accuracy of data collection methods, indicators and estimations used
Resources	Resources may include: organisational and individual capacity individual skills budget access to people and information
Parameters	Parameters help to define the implementation of the metrics and may include: frequency of data collection and reports locations volume of data to be collected sampling methods tools and documentation to be used

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