Elements and Performance Criteria
- Determine sustainability interactions with the community
- Engage with the community
- Determine any known community issues and actions which may be relevant to value chain
- Determine impact of community issues and actions on the sustainability of the organisation and its value chain
- Identify key community groups, representatives and opinion influencers
- Determine best strategy for engagement with the community on sustainability issues
- Implement strategy to define community sustainability issues with the organisation and value chain
- Rank issues by importance to the community and organisation
- Report issues and rankings back to appropriate internal stakeholders
- Compare issues raised with impacts determined
- Select issues for action based on rankings and internal stakeholder feedback
- Determine root cause of selected issues
- Determine regulatory impact of issues and possible responses
- Develop an appropriate response for selected issues Explore alternative methods of addressing selected issues
- Categorise alternative methods
- Negotiate acceptable solutions
- Negotiate solutions acceptable to the community, the organisation and value chain members
- Agree a timeline for action and indicators of progress
- Identify issues where no short-term resolution is achievable
- Establish agreed mechanism for ongoing monitoring of progress by the community
- Record this in appropriate manner and promulgate to relevant stakeholders
- Monitor and report progress of agreed solutions