Elements and Performance Criteria
- Define the benefit received by the customer
- Develop alternative ways of delivering benefit
- Brainstorm alternative methods of delivering required benefits
- Brainstorm related benefits which may also be able to be delivered
- Analyse sustainability impacts of each alternative
- Consult with relevant stakeholders, as appropriate
- Rank alternatives by sustainability
- Prepare an initial business case for top ranked alternatives
- Develop product and process design
- Develop product design specification for alternatives most likely to be implemented
- Determine likely production process for alternatives most likely to be implemented
- Analyse life cycle sustainability for alternatives most likely to be implemented
- Select alternative to develop
- Consult with relevant stakeholders, as appropriate
- Confirm selected alternative does deliver key customer benefits
- Confirm design for selected alternative
- Communicate required responses as appropriate