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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Required Skills

Required skills

Required skills include

undertaking selfdirected problem solving and decisionmaking

communicating across all levels in an organisation

preparing reports and recommendations

identifying and evaluating opportunities for feedback and learning including

tool box and other regular team section and area meetings

ad hoc discussionsmeetings with team members sales and marketing employees other employees value stream members regulators and visitors

interviews with employees and external organisation representatives

operations records which may include

clip boards on the line

problem solving templates

procedures templates

whiteboards or other noticeboards

computers or terminals that allow access to data bases and other electronic records

maintenance records

quality records

suggestions from employees eg suggestion schemes

warranty and other returns

continuous improvement and breakthrough improvement activities kaizen and kaizen blitz

complaints from customers employees and members of the community

equipment downtimemaintenance records

selecting key information from feedback and learning opportunities and determining value for organisational learning

analysing performance outside the normal range good or bad and assignable cause

capturing learning through paperbased electronic or other means eg film and video

reviewing the use of learning including analysing the cause and effect of integrating learning into current or future procedures

Required knowledge

Required knowledge includes

competitive systems and practices tools including

value stream mapping

S

Just in Time JIT

mistake proofing

process mapping

establishing customer pull

kaizen and kaizen blitz

setting of key performance indicatorsKPIsmetrics

identification and elimination of waste muda

organisational goals strategies operations and processes

continuous improvement strategies and processes

communication methods and media for a range of audiences

root cause analysis

expected range of performance for operations and products

types of knowledge capture and retrieval systems and their applicability

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of the ability to

recognise extract and record learning from daily activities

make and record ongoing additions to the organisation learning systems

determine best means of communicating learning to stakeholders

integrate learning with implementation of competitive systems and practices

establish continuous improvement for the learning system

Context of and specific resources for assessment

Assessment of performance must be undertaken in a workplace using or implementing one or more competitive systems and practices

Access may be required to

workplace procedures and plans relevant to work area

specifications and documentation relating to planned currently being implemented or implemented changes to work processes and procedures relevant to the assessee

documentation and information in relation to production waste overheads and hazard controlmanagement

reports from supervisorsmanagers

case studies and scenarios to assess responses to contingencies

Method of assessment

A holistic approach should be taken to the assessment

Competence in this unit may be assessed by using a combination of the following to generate evidence

demonstration in the workplace

workplace projects

suitable simulation

case studiesscenarios particularly for assessment of contingencies improvement scenarios and so on

targeted questioning

reports from supervisors peers and colleagues thirdparty reports

portfolio of evidence

In all cases it is expected that practical assessment will be combined with targeted questioning to assess underpinning knowledge

Where applicable reasonable adjustment must be made to work environments and training situations to accommodate ethnicity age gender demographics and disability

Guidance information for assessment

Assessment processes and techniques must be culturally appropriate and appropriate to the language and literacy capacity of the candidate and the work being performed


Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Competitive systems and practices

Competitive systems and practices may include, but are not limited to:

lean operations

agile operations

preventative and predictive maintenance approaches

monitoring and data gathering systems, such as Systems Control and Data Acquisition (SCADA) software, Enterprise Resource Planning (ERP) systems, Materials Resource Planning (MRP) and proprietary systems

statistical process control systems, including six sigma and three sigma

JIT, kanban and other pull-related operations control systems

supply, value, and demand chain monitoring and analysis

5S

continuous improvement (kaizen)

breakthrough improvement (kaizen blitz)

cause/effect diagrams

overall equipment effectiveness (OEE)

takt time

process mapping

problem solving

run charts

standard procedures

current reality tree

Competitive systems and practices should be interpreted so as to take into account:

the stage of implementation of competitive systems and practices

the size of the enterprise

the work organisation, culture, regulatory environment and the industry sector

Codes of practice/standards

Where reference is made to industry codes of practice, and/or Australian/international standards, the latest version must be used

Health, safety and environment (HSE)

All changes implemented are expected to be at least neutral, or preferably beneficial, in their impact on HSE

Opportunities for feedback

Opportunities for feedback include:

tool box meetings

ad hoc discussions/meetings with team members, sales and marketing employees, other employees, value stream members, regulators and visitors

interviews

process/production records

quality records

plant equipment downtime/maintenance records

Problem recognition and resolution

Problem recognition and resolution may be expected to include such approaches as:

stopping operations or part of an operation

go and see (gemba walk in lean operations)

team/consensus problem solving

root cause analysis (RCA)

Learning

Learning is something which can be passed on and is a recordable event or method which leads to change in work practices and/or process or product performance that is able to be standardised/institutionalised

Record

Appropriate records include systems which ensure knowledge:

is not just retained by an individual

is available to others

survives beyond the departure of individual

has an allocated level of importance

Systems for the capture of knowledge

Systems for the capture of knowledge may be:

paper-based, electronic or other

They may also require knowledge of method of knowledge entry and retrieval and possibly of searching/filing/cataloguing.

Stakeholders

Stakeholders may include:

work team members

value stream members

supervisors

Team leader

Team leader may include:

any person who may have either a permanent or an ad hoc role in facilitating the function of a team in a workplace