Required skills

Required skills include

reviewing current operations and procedures to determine if problems are being identified as early as possible

reviewing current operations and procedures to determine if problems are being defined appropriately

identifying and quantifying desired outcome from improved problem solving capability such as

improved customer service and delivery

defect elimination

capacity improvement

cost reduction

safety improvement

improved complaint resolution

establishing appropriate reporting arrangements for formal problem solving including

appropriate metrics eg incident frequency and incident consequences

trigger criteria for conducting problem solving activity

problem definition and quantification

cause and effect diagrams or similar

solutions identified

reviewing organisational structure value stream and customer alignment in order to set performance indicators for organisation problem solving capability

Required knowledge

Required knowledge includes

competitive systems and practices principles

competitive systems and practices at both a strategic and tools level including

value stream mapping

S

Just in Time JIT

mistake proofing

process mapping

establishing customer pull

breakthrough improvement and continuous improvement kaizen and kaizen blitz

setting of key performance indicators KPIsmetrics

identification and elimination of waste muda

six sigma and lean six sigma

a range of problem solving methodologies including

crossfunctional problem solving team

crossfunctional nominal group virtual team

consulting and or brainstorming with members from outside the organisation on some basis

input from other members of the value stream

the use of knownproprietary problem solving approaches or some synthesis of methods

own or commissioned research either in whole or in part

organisation strategy and vision value stream and value as defined by the organisations customers

corrective action tracking methods

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of the ability to

analyse and improve problem finding capabilities of the organisation

improve the problem solving capability of the organisation

set KPIs for organisation problem solving

ongoing review of systems and processes relevant to problem solving

increasing problem solving capability through identification of appropriate strategies including where required identifying

training needs in problem finding and solving

changes in organisational structure decision making and processes

appropriate metrics

need for outside assistance

Context of and specific resources for assessment

Assessment of performance must be undertaken in a workplace using or implementing one or more competitive systems and practices

Access may be required to

workplace procedures and plans relevant to work area

specifications and documentation relating to planned currently being implemented or implemented changes to work processes and procedures relevant to the assessee

documentation and information in relation to production waste overheads and hazard controlmanagement

reports from supervisorsmanagers

case studies and scenarios to assess responses to contingencies

Method of assessment

A holistic approach should be taken to the assessment

Competence in this unit may be assessed by using a combination of the following to generate evidence

demonstration in the workplace

workplace projects

suitable simulation

case studiesscenarios particularly for assessment of contingencies improvement scenarios and so on

targeted questioning

reports from supervisors peers and colleagues thirdparty reports

portfolio of evidence

In all cases it is expected that practical assessment will be combined with targeted questioning to assess underpinning knowledge

Where applicable reasonable adjustment must be made to work environments and training situations to accommodate ethnicity age gender demographics and disability

Guidance information for assessment

Assessment processes and techniques must be culturally appropriate and appropriate to the language and literacy capacity of the candidate and the work being performed

Codes of practice/standards

Health, safety and environment (HSE)

Organisational structure

Problem finding strategies

Complex problem

Effective solutions

Required resources

Manager