Required skills

Required skills include

undertaking selfdirected problem solving and decisionmaking

communicating across all levels in an organisation

preparing reports and recommendations

researching and collating data from a variety of organisation systems and sources including

data presented at tool box and other regular team section and area meetings

data available through ad hoc discussionsmeetings with team members sales and marketing employees other employees value stream members regulators and visitors

data available from interviews with employees and external organisation representatives

operations records which may include data from

clip boards on the line

problem solving templates

procedures templates

whiteboards or other noticeboards

computers or terminals that allow access to data bases and other electronic records

maintenance records

quality records

warranty and other returns

data from continuous improvement and breakthrough improvement activities kaizen and kaizen blitz

complaints from customers employees and members of the community

equipment down timemaintenance records

nonobvious sources

determining significant data correlations and changes from those which may coincidentally be chronologically correlated

analysing datarelated problems and events to root cause

determining value of data for organisational learning including establishing procedures for monitoring effectiveness of improvement actions based on data

capturing learning through paperbased electronic or other means eg film and video

Required knowledge

Required knowledge includes

competitivesystems and practicestools including

competitivesystems and practicestools, including:

value stream mapping

S

Just in Time JIT

mistake proofing

process mapping

establishing customer pull

kaizen and kaizen blitz

setting of key performance indicators KPIsmetrics

identification and elimination of waste muda

organisational goals strategies operations and processes

continuous improvement strategies and processes

communication methods using arrange of media

root cause analysis RCA

mathematics and statistics

expected range of performance for operations and processes including any KPIs

types of knowledge capture and retrieval systems used in the organisation and their applicability including where used

SPC processes

six sigma processes

quality processes

plant instrumentation and control data eg SCADA systems

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Competence must be demonstrated in the ability to recognise extract and record learning from workplace generated data

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of the ability to

sort relevant from irrelevant data including establishing correlations

find and collate data from less obvious sources

translate data into information relevant to operational and improvement activities

make ongoing additions to the learning system

use the learning system to validate databased improvement activities

Context of and specific resources for assessment

Assessment of performance must be undertaken in a workplace using or implementing one or more competitive systems and practices

Access may be required to

workplace procedures and plans relevant to work area

specifications and documentation relating to planned currently being implemented or implemented changes to work processes and procedures relevant to the assessee

documentation and information in relation to production waste overheads and hazard controlmanagement

reports from supervisorsmanagers

case studies and scenarios to assess responses to contingencies

Method of assessment

A holistic approach should be taken to the assessment

Competence in this unit may be assessed by using a combination of the following to generate evidence

demonstration in the workplace

workplace projects

suitable simulation

case studiesscenarios particularly for assessment of contingencies improvement scenarios and so on

targeted questioning

reports from supervisors peers and colleagues thirdparty reports

portfolio of evidence

In all cases it is expected that practical assessment will be combined with targeted questioning to assess underpinning knowledge

Where applicable reasonable adjustment must be made to work environments and training situations to accommodate ethnicity age gender demographics and disability

Guidance information for assessment

Assessment processes and techniques must be culturally appropriate and appropriate to the oracy language and literacy capacity of the candidate and the work being performed

Data systems

Codes of practice/standards

HSE

Data

Causes of data events

Performance not to expectation/norm

Other value stream members

Learning

Systems for the capture of knowledge

Record

Stakeholders