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The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
Communication may include: | interpretation and sensitive handling of non-verbal and visual clues and cuesnon-verbal communication, including the use of signs, signals, symbols and picturesspeaking clearly and directly; listening and understandingreading and interpreting workplace-related documentationwriting to audience needssharing informationuse of negotiation and persuasion skills, and being appropriately assertive.showing empathy. |
Diversity of individuals may include: | abilityage ethnicity, culturegenderlanguage groupsocial and economic background. |
Resources may include: | equipment (e.g. maintenance, purchase, type, quantity and function)finance (e.g. capital and cash flow)ingredients and materials (e.g. supply, quantity, storage and rotation)personnel (e.g. staffing levels, shifts and allocation to work areas)specialist advice (e.g. industry associations, media organisations and marketing agencies). |
Structured feedback may include: | performance appraisalstructured interviews. |
Conflict management may include: | referral to more senior management and/or relevant industrial parties where conflicts are unable to be resolved. |
OH&S requirements may include: | enterprise OH&S policies, procedures and programsOH&S legal requirementsPersonal Protective equipment (PPE) which may include:coats and apronsear plugs or muffseye and facial protectionhead-wearlifting assistancemesh apronsprotective boot coversprotective hand and arm coveringprotective head and hair coveringuniformswaterproof clothingwork, safety or waterproof footwearrequirements set out in standards and codes of practice. |
Regulatory requirements may include: | animal welfareenvironmental and waste managementequal opportunity, anti-discrimination and sexual harassmenthygiene and sanitation requirementsindustrial awards and agreementsOH&Srelevant regulations and Australian Standards. |
Workplace requirements will include: | enterprise-specific requirementsOH&S requirementsQuality Assurance (QA) requirementsStandard Operating Procedures (SOPs)the ability to perform the task to production requirementswork instructions. |
Industrial arrangements may include: | consultative processesindustrial agreements, awards, training agreementspay scales and entitlements, qualifications, classification. |
Training agreements and contracts may include: | cadetshipsinternshipstraineeships and apprenticeshipstraining arrangements included in industrial agreements. |
Strategies to address performance gap may include: | a clear statement of the problem, an explanation of why it is a problem, and the action or change required to address the problem and any follow up action requireda formal interview to counsel a new recruit on poor performance. |