Elements and Performance Criteria
- Log samples
- Record date (and time of arrival if required) of samples at enterprise
- Check and match samples with request forms before they are accepted
- Enter samples into the laboratory information management system (LIMS)
- Apply required document tracking mechanisms
- Process 'urgent' test requests according to enterprise requirements
- Ensure security and traceability of all information, laboratory data and records
- Address customer service issues
- Report to referring client when samples and request forms do not comply with enterprise requirements
- Refer to supervisor for instruction where 'return to source' is inappropriate or not possible
- Maintain confidentiality of all client/enterprise data and information
- Ensure that information provided to customers is accurate, relevant and authorised for release
- Deal with customers politely and efficiently and in accordance with enterprise procedures
- Prepare samples for testing
- Distribute samples
- Maintain a safe work area and environment
- Apply safe work practices to ensure personal safety and that of other laboratory personnel
- Use appropriate protective equipment to ensure personal safety when sampling, processing, transferring or disposing of samples
- Report all accidents and spillages to supervisor
- Clean up splashes and spillages immediately using appropriate techniques and precautions
- Minimise the generation of wastes and environmental impacts
- Ensure the safe disposal of hazardous materials and other laboratory wastes.