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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Engage target audience
   • Assess agency information to identify key messages that meet the needs of a community or community group.
   • Protect the security of agency, community and individual information with consideration for level of risk and potential impact.
   • Apply engagement techniques to inform a specific target audience.
   • Communicate key messages in a clear, concise and accurate manner.
   • Evaluate engagement options to determine option best suited to a specific community.
2. Build relationships
   • Identify key community members and other stakeholders to initiate and facilitate engagement.
   • Initiate relationships with community members and other stakeholders to facilitate engagement and improve policing service delivery.
3. Build consensus
   • Identify potential conflicts taking into account community and stakeholder needs and perceptions.
   • Mediate and negotiate to support collaboration and mutual solving between community and stakeholders.
4. Engage target audience
   • Assess agency information to identify key messages that meet the needs of a community or community group.
   • Protect the security of agency, community and individual information with consideration for level of risk and potential impact.
   • Apply engagement techniques to inform a specific target audience.
   • Communicate key messages in a clear, concise and accurate manner.
   • Evaluate engagement options to determine option best suited to a specific community.
5. Build relationships
   • Identify key community members and other stakeholders to initiate and facilitate engagement.
   • Initiate relationships with community members and other stakeholders to facilitate engagement and improve policing service delivery.
6. Build consensus
   • Identify potential conflicts taking into account community and stakeholder needs and perceptions.
   • Mediate and negotiate to support collaboration and mutual solving between community and stakeholders.

Performance Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

building positive relationships with members of communities

identifying cultural diversity issues and challenges

identifying the needs and expectations of communities

demonstrating mediation and negotiation skills to support collaboration and mutual solving between community and stakeholders

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Knowledge Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

awareness of cultural, linguistic and religious diversity

current Commonwealth, state or territory legislation pertaining to discrimination

external support agencies, their powers and services

jurisdictional customer service charters, codes of ethics and codes of conduct

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