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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

  1. Develop teams
  2. Manage conflict
  3. Manage performance of individuals
  4. Supervise high performing teams
  5. Develop teams
  6. Manage conflict
  7. Manage performance of individuals
  8. Supervise high performing teams

Performance Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

identifying and assessing team characteristics to allocate work

determining nature, sources of and solutions for conflict, both positive and negative

identifying potential sources and triggers for conflict

resolving conflict through application of conflict resolution plan

reviewing practices to improve future actions

developing, implementing and monitoring performance management plans for individuals

resolving performance issues and providing feedback

communicating with internal and external stakeholders

matching communication techniques with situational requirements

monitoring and assessing performance against objectives

interpreting jurisdictional priorities in order to inform staff members

conducting formal and informal conversations with individuals and team to assess and monitor performance


Knowledge Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

jurisdictional policies and procedures surrounding performance management, human resources and internal grievances

anti-discrimination and human rights legislation

workplace health and safety requirements

codes of practice and codes of ethics

corporate, unit and individual goals and objectives

jurisdictional development resources

formal and informal performance improvement practices

communication techniques, including team building, coaching and rapport building

mediation and negotiation techniques

causes and types of conflict

principles of high performing teams, effective team operation and leadership

team dynamics