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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Engage target audience
   • Assess information to identify key messages that meet the needs of a target audience.
   • Protect the security of information with reference to the risk impact.
   • Apply communication techniques to inform a specific target audience.
2. Communicate with influence
   • Evaluate communication options to determine option best suited to a specific community.
   • Develop communication options taking into account transparency principles and reputational risk.
3. Build relationships with key stakeholders
   • Identify key stakeholders to initiate and facilitate engagement.
   • Initiate relationships with stakeholders to improve policing service delivery.
4. Demonstrate stakeholder management
   • Identify potential conflicts, taking into account stakeholder needs and perceptions.
   • Support conflict resolution using conflict handling skills.
   • Mediate disputes using negotiation skills.
   • Support consensus using liaison skills.
5. Engage target audience
   • Assess information to identify key messages that meet the needs of a target audience.
   • Protect the security of information with reference to the risk impact.
   • Apply communication techniques to inform a specific target audience.
6. Communicate with influence
   • Evaluate communication options to determine option best suited to a specific community.
   • Develop communication options taking into account transparency principles and reputational risk.
7. Build relationships with key stakeholders
   • Identify key stakeholders to initiate and facilitate engagement.
   • Initiate relationships with stakeholders to improve policing service delivery.
8. Demonstrate stakeholder management
   • Identify potential conflicts, taking into account stakeholder needs and perceptions.
   • Support conflict resolution using conflict handling skills.
   • Mediate disputes using negotiation skills.
   • Support consensus using liaison skills.

Performance Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

providing advice regarding support services available to individuals and communities

building positive relationships with members of communities

identifying cultural diversity issues and challenges to contribute to solutions

identifying the needs and expectations of communities

demonstrating situational awareness

engaging and capitalising on formal and informal community engagement activities

maintaining stakeholder relationships through resolution of conflict, negotiation and liaison

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Knowledge Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

awareness of cultural, linguistic and religious diversity

current Commonwealth, state or territory legislation pertaining to discrimination

external support agencies, their powers and services

jurisdictional codes of ethics and codes of conduct

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