Elements and Performance Criteria
- Set the parameters for relationships or partnerships
- A contextual framework is developed to assist in analysing and setting parameters for relationships/partnerships in accordance with organisational policy and procedure.
- The parameters and purpose for the relationships/partnerships are established and agreed.
- The emergence of new ideas and options are allowed for in the flexibility of the purpose.
- The dynamics within and across relationships/partnerships are identified and managed.
- Benefits for both parties are identified and agreed in accordance with organisational policy and procedure.
- Constraints are identified, including time, procedural and resource limitations, and resources are allocated in accordance with organisational requirements.
- Provide information relating to community engagement
- Current community understanding of the roles and responsibilities of public officials is assessed, and information is provided to clarify the roles and responsibilities in accordance with organisational policy and procedures.
- The rights and responsibilities of individuals and communities to be involved in government processes and decision making are explained in a manner accessible to the audience.
- Government/agency priorities, strategic direction, systems, decision making and approval processes are communicated using language, materials and timelines to suit the audience and the occasion.
- Opportunities for community involvement in government/agency processes and decision making are communicated in ways suited to the diversity of the community.
- Build community engagement capacity
- The skills and knowledge requirements of individuals and communities to engage with government are identified and addressed with a range of strategies tailored to individual needs.
- Opportunities for individuals and communities to develop their capacity to engage with government are identified collaboratively, resourced and promoted in accordance with organisational policy and procedures.
- Innovative strategies are developed and implemented to identify and reach out to those who have not yet connected with government, and those who have had a previous poor experience in attempting to engage with government.
- Informal and formal community networks are tapped into to strengthen local capital and to ensure ongoing capacity.
- Barriers to community engagement are identified and solutions formulated and implemented in accordance with organisational policy and procedures and community context.
- Build community problem-solving capacity
- Information and opportunities for involvement in government processes and decision making are provided to individuals and communities in accordance with their needs and preferences.
- Existing and new ways to engage with government are identified and promoted in a variety of ways suited to diverse communities.
- Mechanisms for communities to raise their own issues with government are developed, implemented and promoted in accordance with organisational policy and procedures and community context.
- A range of strategies to address community issues is developed in partnership with communities.
- Mutually developed and agreed solutions to community issues are implemented in accordance with organisational policy and procedures.
- Strategies for reporting developments to communities are identified and utilised.