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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Complete requirements prior to serving process
   • Process documents and forward incorrectly received documents to correct location for service.
   • Enter details of process to be served into data system.
2. Serve process
   • Attempt service of process according to the type of process being served, the jurisdiction and prescribed timeframes.
   • Verify the identity of the person being served and clarify the nature of the document to the person during personal service process.
   • Comply with legislative requirements during a non-personal service process.
   • Comply with prescribed timeframes within legislative requirements where there is non-service.
3. Complete administrative requirements
   • Obtain signatures acknowledging service and complete required reports.
   • Prepare sworn affidavits and dispatch with annexures.
   • Detail refusal to sign in affidavits of service.
   • Prepare and dispatch reports or notices of non-service.
4. Complete requirements prior to serving process
   • Process documents and forward incorrectly received documents to correct location for service.
   • Enter details of process to be served into data system.
5. Serve process
   • Attempt service of process according to the type of process being served, the jurisdiction and prescribed timeframes.
   • Verify the identity of the person being served and clarify the nature of the document to the person during personal service process.
   • Comply with legislative requirements during a non-personal service process.
   • Comply with prescribed timeframes within legislative requirements where there is non-service.
6. Complete administrative requirements
   • Obtain signatures acknowledging service and complete required reports.
   • Prepare sworn affidavits and dispatch with annexures.
   • Detail refusal to sign in affidavits of service.
   • Prepare and dispatch reports or notices of non-service.

Performance Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

applying legislative requirements to serving process

understanding requirements of process to be served

identifying intended recipients

explaining nature of process

dealing effectively with contingencies

completing affidavits

maintaining records

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Knowledge Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

legislation and rules relating to personal and non-personal service of process

jurisdiction policies and procedures relating to service of process

rules for swearing affidavits

procedures relating to public sector legislation, including WHS procedures for operational safety while serving process

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