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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Receive monies
   • Obtain or confirm authorisations for the collection of monies in satisfaction of an order or warrant.
   • Undertake risk assessment and determine strategies to remove, control or minimise identified risks.
   • Respond to queries or requests for information using established customer service techniques.
   • Collect and receipt monies and implement contingencies to protect the safety of self and others as required.
   • Maintain security of monies and receipt books.
2. Deposit monies received
   • Secure or bank monies received according to designated timelines and legislative requirements for the type of process served and the jurisdiction.
   • Maintain receipts and banking data, process payments and complete records.
3. Receive monies
   • Obtain or confirm authorisations for the collection of monies in satisfaction of an order or warrant.
   • Undertake risk assessment and determine strategies to remove, control or minimise identified risks.
   • Respond to queries or requests for information using established customer service techniques.
   • Collect and receipt monies and implement contingencies to protect the safety of self and others as required.
   • Maintain security of monies and receipt books.
4. Deposit monies received
   • Secure or bank monies received according to designated timelines and legislative requirements for the type of process served and the jurisdiction.
   • Maintain receipts and banking data, process payments and complete records.

Range Statement

The foundation skills demands of this unit have been mapped for alignment with the Australian Core Skills Framework (ACSF). The following tables outline the performance levels indicated for successful attainment of the unit.

Further information on ACSF and the foundation skills underpinning this unit can be found in the Foundation Skills Guide on the GSA website.

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Performance Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

eliciting required payment from clients and clarifying processes

dealing with difficult customer service situations

receipting payments

completing and maintaining financial records

operating technology for credit card transactions or electronic funds transfer

problem-solving and responding to contingencies

applying legislation, regulations and policies relating to money handling

working in the field collecting monies to satisfy warrants and orders

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Knowledge Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

legislation, regulations and organisational policy and procedures relating to control of monies received in satisfaction of warrants and orders

operational safety procedures

financial guidelines relating to the collection, receipting, security and banking of monies in the public sector

duty of care requirements relating to handling monies received in satisfaction of warrants and orders

software relating to financial administration

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