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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Communicate court practice and procedures
   • Provide information, options and advice on legislation requirements and organisational policy and procedures.
   • Respond to questions related to client diversity and needs according to client service practice and standards.
   • Offer solutions to problems raised by clients and provide options and/or referrals in accordance with delegated authority.
   • Refer complex operational queries and obtain assistance when necessary.
   • Optimise information services through use of technical resources and digital information systems.
2. Process incoming registry work
   • Process incoming applications and other materials.
   • Transfer files using appropriate technical resources in accordance with listings and registry requirements.
   • Process and receipt fees.
3. Handle lodged documents
   • Receive and record documents.
   • Lodge documents and enter information into the file management system within set timeframes.
4. Communicate court practice and procedures
   • Provide information, options and advice on legislation requirements and organisational policy and procedures.
   • Respond to questions related to client diversity and needs according to client service practice and standards.
   • Offer solutions to problems raised by clients and provide options and/or referrals in accordance with delegated authority.
   • Refer complex operational queries and obtain assistance when necessary.
   • Optimise information services through use of technical resources and digital information systems.
5. Process incoming registry work
   • Process incoming applications and other materials.
   • Transfer files using appropriate technical resources in accordance with listings and registry requirements.
   • Process and receipt fees.
6. Handle lodged documents
   • Receive and record documents.
   • Lodge documents and enter information into the file management system within set timeframes.

Performance Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

gathering and analysing information

responding to queries

dealing effectively with diverse clients including offending parties, legal practitioners, judicial and sheriff’s officers and media

listening actively, showing empathy, building rapport, resolving conflict and managing situations

using case management systems

accessing relevant information on websites

reconciling accounts

applying legislative requirements relating to the provision of court registry and information services

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Knowledge Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context.

rules, Acts, procedures and legislation relating to court registry and information services

courts administration structure, including departmental organisation

principles of judicial independence

current approaches to courts administration

limits of authority to provide advice

procedure for referrals to legal assistance

court-specific software programs

records management procedures and protocols

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