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Elements and Performance Criteria

1. Undertake case management of judgement debtors
   • Assess income, assets and expenditure in relation to payment arrangements and negotiate payments in accordance with delegated authority and clients' ability to pay.
   • Make decisions regarding applications for relief and contact fine defaulters in order to collect debts.
   • Apply workplace safety requirements when dealing with clients.
   • Make referrals to authorised officer or official for alternative penalties where necessary.
2. Participate in management of case load
   • Issue and cancel enforcements in accordance with delegated authority.
   • Conduct data matching to confirm information as required.
   • Maintain and use schedule of action dates.
   • Manage lists according to court requirements.
   • Manage cases and maintain case management records.
3. Undertake case management of judgement debtors
   • Assess income, assets and expenditure in relation to payment arrangements and negotiate payments in accordance with delegated authority and clients' ability to pay.
   • Make decisions regarding applications for relief and contact fine defaulters in order to collect debts.
   • Apply workplace safety requirements when dealing with clients.
   • Make referrals to authorised officer or official for alternative penalties where necessary.
4. Participate in management of case load
   • Issue and cancel enforcements in accordance with delegated authority.
   • Conduct data matching to confirm information as required.
   • Maintain and use schedule of action dates.
   • Manage lists according to court requirements.
   • Manage cases and maintain case management records.

Performance Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

applying rules, Acts, procedures, practice directions and legislation in the context of court fines administration and debt management

identifying principles and procedures in relation to financial assessments and data matching

dealing effectively with a diverse range of clients

negotiating payment arrangements

interpreting complex legal documents

maintaining accurate case management records

operating computer technology for data input and case management

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Knowledge Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

rules, Acts, procedures, practice directions and legislation relating to administration of court fines and debt management

procedures relating to public sector legislation, including WHS and environment, in the context of court fines administration and debt management

courts administration structure

principles of judicial independence

fines enforcement policy

limits of authority to negotiate payment arrangements and make decisions on applications for relief

case management in the context of fines administration and debt management

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