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Elements and Performance Criteria

  1. Identify program roles and responsibilities
  2. Establish positive collaborative relationships
  3. Support implementation of integrated service delivery program
  4. Share and disclose client information
  5. Identify program roles and responsibilities
  6. Establish positive collaborative relationships
  7. Support implementation of integrated service delivery program
  8. Share and disclose client information

Performance Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

applying legislation, rules, regulations and codes of practice

providing explanations to others

promoting understanding of applicable legislation, regulations, organisational procedures and codes of practice

dealing responsively with complaints, conflict and issues arising from collaboration

contributing to problem-solving strategies

collecting, analysing and organising information

providing information to others in accordance with legislation, regulations, organisational procedures, standards, codes of practice and service agreements


Knowledge Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

organisational goals, processes and hierarchy relating to court services and integrated service delivery programs

relevant legislation, regulations, organisational procedures and/or codes of practice in particular in the context of privacy

relevant integrated service agreements

limitations on resources and authority to contribute services

principles of effective client service delivery