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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

  1. Arrange compliance with mandatory ADR procedures
  2. Refer parties to ADR procedures and services
  3. Support ADR processes
  4. Arrange compliance with mandatory ADR procedures
  5. Refer parties to ADR procedures and services
  6. Support ADR processes

Performance Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

promoting understanding of legislation and regulations and organisational procedures, policy and codes of practice in the context of ADR proceedings

identifying client needs and assessing suitability for relevant services

identifying appropriate services and resources for referral

negotiating and resolving conflict

using facilitation skills in relation to ADR processes


Knowledge Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

legislation, regulations, organisational procedures and codes of practice in the context of ADR proceedings and services

principles of effective mediation and dispute resolution

distinction between legal and procedural information

principles of effective client service delivery