Elements and Performance Criteria
- Arrange compliance with mandatory ADR procedures
- Explain benefits of ADR procedures and answer client’s questions.
- Explain procedural requirements.
- Identify potential difficulties in arranging delivery of services and address or refer them for action.
- Use negotiation and conflict-resolution skills to gain agreement to arrangements and complete documentation.
- Refer parties to ADR procedures and services
- Assess eligibility for access to ADR services and potential circumstances where ADR may not be appropriate and address or refer them for action.
- Identify legislative and other constraints and take into account when advising on appropriate dispute-resolution process.
- Analyse the issues and the parties’ willingness and capability to assess the most suitable resolution process.
- Explain procedural requirements and confirm understanding.
- Explain impact of ADR proceedings on case management.
- Support ADR processes
- Arrange compliance with mandatory ADR procedures
- Explain benefits of ADR procedures and answer client’s questions.
- Explain procedural requirements.
- Identify potential difficulties in arranging delivery of services and address or refer them for action.
- Use negotiation and conflict-resolution skills to gain agreement to arrangements and complete documentation.
- Refer parties to ADR procedures and services
- Assess eligibility for access to ADR services and potential circumstances where ADR may not be appropriate and address or refer them for action.
- Identify legislative and other constraints and take into account when advising on appropriate dispute-resolution process.
- Analyse the issues and the parties’ willingness and capability to assess the most suitable resolution process.
- Explain procedural requirements and confirm understanding.
- Explain impact of ADR proceedings on case management.
- Support ADR processes