Required skills

initiative and enterprise skills to

apply legislative requirements to serving process

apply procedures relating to public sector legislation such as OHS procedures relating to maintaining operational safety while serving process

interpret requirements of process to be served

communication skills to

identify intended recipients

explain nature of process

obtain signatures

deal effectively with contingencies

interpersonal skills to respond to diversity including gender and disability

literacy skills to complete affidavits

planning and organising skills to maintain records

literacy skills to prepare reports or notices

Required knowledge

legislation and rules relating to personal and nonpersonal service of process

organisational policy and procedures relating to service of process

jurisdiction policies and procedures relating to service of process

rules for swearing affidavits

equal employment opportunity principles

equity and diversity principles

working ethically

public sector legislation such as OHS and environment in the context of serving process

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Competency must be demonstrated in completing preliminary requirements prior to serving process serving or attempting to serve process and completing administrative requirements

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Assessment must confirm the ability to

confirm validity of documents details and deal with incorrect documents

serve process personally and nonpersonally according to organisational policies and procedures jurisdiction and legislation appropriate to type of process served

apply procedures if process is not served

apply organisational policies and procedure to producing and maintaining administrative requirements

Consistency in performance

Competency should be demonstrated by serving process in a range of contexts and over time

Context of and specific resources for assessment

Assessment must comply with

applicable regulations and codes

workplace procedures and protocols

Access may be required to

a workplace environment or one that closely resembles normal work practices and replicates the range of conditions likely to be encountered when serving process including coping with difficulties irregularities and breakdowns in routine

legislation policy procedures and protocols relating to serving process

case studies and workplace scenarios to capture the range of situations likely to be encountered when serving or attempting to serve process

Guidance information for assessment

The following assessment methods are suggested

oral questioning about relevant legislation acting ethically and applying processes

observation of the candidate responding to a range of contexts to ensure achievement of the unit outcomes

feedback from peers andor supervisor that the candidate consistently applies relevant workplace procedures

review of records completed by candidate or reports of performance

In all cases practical assessment should be supported by questions to assess underpinning knowledge and those aspects of competency that are difficult to assess directly Questioning techniques should suit the language and literacy levels of the candidate

Processed may include:

Process to be served may be served on:

Service of process may include:

Jurisdiction may include:

Process may include:

Non-personal service may include:

Affidavits are prepared and sworn before persons who may include: