Required skills

communication skills to

elicit required payment from clients and explain processes clearly

deal with difficult clients

interpersonal skills to respond to diversity including gender and disability

planning and organising skills to maintain accurate records according to organisational and legislative requirements

numeracy skills to apply mathematical concepts and techniques to

complete financial records

check for correct receipt of payment

operate technology for credit card transactions or electronic funds transfer

problemsolving skills to respond to contingencies that may arise

initiative and enterprise skills to

apply legislation regulations and policies relating to handling monies

apply procedures relating to public sector legislation such as

OHS relating to working in the court

working in the field collecting monies to satisfy warrants and orders

Required knowledge

legislation regulations and organisational policy and procedures relating to control of monies received in satisfaction of warrants and orders

operational safety procedures

financial guidelines relating to the collection receipting security and banking of monies in the public sector

duty of care requirements relating to handling monies received in satisfaction of warrants and orders

equal employment opportunity principles

equity and diversity principles

working ethically

software relating to financial administration which could vary depending on jurisdiction

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Assessment must confirm the ability to

handle and process monies accurately and in accordance with legislation and organisational policy and procedures

apply appropriate risk management procedures to ensure safety in the workplace

Consistency in performance

Competency should be demonstrated by dealing with monies received and handled in satisfaction of warrants and orders in a range of or occasions over time

Context of and specific resources for assessment

Assessment must comply with

applicable regulations and codes

workplace procedures and protocols

Access may be required to

a workplace environment or one that closely resembles normal work practices and replicates the range of conditions likely to be encountered when handling monies received in satisfaction of warrants and orders including coping with difficulties irregularities and breakdowns in routine

legislation policy procedures and protocols relating to monies received in satisfaction of warrants and orders

case studies and workplace scenarios to capture the range of situations likely to be encountered when handling monies received in satisfaction of warrants and orders

Guidance information for assessment

The following assessment methods are suggested

oral questioning about relevant legislation acting ethically and applying processes

observation of the candidate in a range of contexts to ensure achievement of the unit outcomes

feedback from peers andor supervisor that the candidate consistently applies relevant workplace procedures

review of records completed by candidate or reports of performance

In all cases practical assessment should be supported by questions to assess underpinning knowledge and those aspects of competency that are difficult to assess directly Questioning techniques should suit the language and literacy levels of the candidate

Monies may include:

Organisational policy and procedures may include:

Contingencies may include:

Duty of care procedures may include:

Records may include: