Required skills

initiative and enterprise skills to apply

legislation rules and organisational practices and procedures relating to official note taking or working in an office environment

procedures relating to public sector legislation such as OHS procedures in the context of note taking on the job or working in an office environment

communication skills to interpret notes and give evidence

interpersonal skills to respond to diversity including gender and disability

literacy and numeracy skills to

take notes according to legislative and organisational requirements

compile reports according to legislative and organisational requirements

sequence events chronologically

assign report and file numbers

technology skills to operate equipment when preparing reports

Required knowledge

key requirements and reasons for note taking for official purposes

essential elements of a report

legislative and organisational requirements for the structure and content of official reports

legislative and organisational requirements of statements

requirements for giving evidence

organisational requirements for

retention and security of notes

information management

equal employment opportunity principles

equity and diversity principles

working ethically

public sector legislation such as OHS and environment in the context of note taking on the job or working in an office environment

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Competency must be demonstrated in keeping notes and using them for evidence in court preparing statements and compiling reports

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Assessment must confirm the ability to

apply the elements essential to effective note taking

apply organisational and legislative requirements to the structure and content of statements and reports

apply organisational and legislative requirements to securing and maintaining notes

provide concise answers in court using accurate information from notes

provide required details for statements

apply logical sequencing to reports appropriate for their purpose

Consistency in performance

Competency should be demonstrated by compiling and using official notes in a range of contexts and over time

Context of and specific resources for assessment

Assessment must comply with

applicable regulations and codes

workplace procedures and protocols

Access may be required to

a workplace environment or one that closely resembles normal work practices and replicates the range of conditions likely to be encountered when compiling and using official notes including coping with difficulties irregularities and breakdowns in routine

legislation policy procedures and protocols relating to official notes

case studies and workplace scenarios to capture the range of situations likely to be encountered when compiling and using official notes

Guidance information for assessment

The following assessment methods are suggested

oral questioning about relevant legislation acting ethically and applying processes

observation of the candidate in a range of contexts to ensure achievement of the unit outcomes

feedback from peers andor supervisor that the candidate consistently applies relevant workplace procedures

review of records completed by candidate or reports of performance

In all cases practical assessment should be supported by questions to assess underpinning knowledge and those aspects of competency that are difficult to assess directly Questioning techniques should suit the language and literacy levels of the candidate

Format may include:

Identifying information may include:

Organisational policy and procedures may include:

Statements may include:

Required details for statements may include:

Answers may include:

Presentation standards may include:

Reports may include:

Requirements for reports may include being:

Incident report format may include:

Administrative requirements may include: