Elements and Performance Criteria
- Undertake case management of judgement debtors.
- Financial assessments are undertaken of income, assets and expenditure in relation to payment arrangements.
- Decisions regarding applications for relief are made in accordance with legislation, practice and procedures.
- Payment arrangements are negotiated in accordance with delegated authority and clients' ability to pay.
- Contact is made with fine defaulters in order to collect debts according to organisational policy and procedures.
- Workplace safety requirements are applied when dealing with difficult or irate clients.
- Referrals are made to authorised officer or official for alternative penalties where necessary, according to organisational policy and procedures.
- Participate in management of case load.
- Enforcements are issued and cancelled in accordance with delegated authority.
- Data matching is conducted to confirm information as required.
- Schedule of action dates is maintained and used.
- Lists are managed according to court requirements.
- Cases are managed in line with organisational policy and procedure.
- Case management records are maintained in accordance with legislation, practice and procedures.