Required skills

initiative and enterprise skills to apply

legislation regulations and policies relating to courts administration specifically relating to Indigenous people and communities

procedures relating to public services legislation such as OHS and environment in the context of court support services

communication skills to

deal effectively with Indigenous communities and people in a culturally appropriate manner

make effective explanations

advise and support

build rapport

deal effectively with judiciary

interpersonal skills to respond to

Indigenous communities and people respectfully and in a culturally sensitive manner including

responding sensitively and appropriately to disclosure

responding sensitively to cultural issues

maintaining confidentiality

diversity including gender disability and need

problemsolving skills to

negotiate and use collaborative skills between court client clients family and community and other service providers

provide assistance

language and literacy skills to gather and interpret information

Required knowledge

legislation regulations policies procedures and guidelines relating to

courts

Indigenous communities and court users

criminal and civil justice systems and legislation conferring jurisdiction

courts administration structure

principles of judicial independence

appropriate range of referral sources and associated protocols for working with Indigenous clients

current policy approaches to courts administration that are specifically applicable to Indigenous people including fine payment schemes alternative sentencing options and flexible case management procedures

social historical political and economic context of Indigenous justice issues

Indigenous culture and customs

local Indigenous issues and social structures

principles of financial budgeting and assessment

equal employment opportunity principles

equity and diversity principles

working ethically

public sector legislation such as OHS and environment in the context of providing court support

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Assessment must confirm the ability to

provide information on Indigenous issues and cultural information to judiciary and court staff

provide information on courts and the justice system to Indigenous court users

provide culturally appropriate responses to a range of questions to ensure understanding

access knowledge of organisational policy and procedure to provide appropriate information and options to Indigenous court users

explain defendants obligations to ensure understanding

provide appropriate referrals for assistance where relevant

comply with legislative and organisational policies and procedures

Consistency in performance

Competency should be demonstrated by providing court support to Indigenous clients on a range of occasions over time

Context of and specific resources for assessment

Assessment must comply with

applicable regulations and codes

workplace procedures and protocols

Access may be required to

a workplace environment or one that closely resembles normal work practices and replicates the range of conditions likely to be encountered when providing court support to Indigenous clients including coping with difficulties irregularities and breakdowns in routine

legislation policy procedures and protocols relating to the provision of court support to Indigenous clients

case studies and workplace scenarios to capture the range of situations likely to be encountered when providing court support to Indigenous clients

Guidance information for assessment

The following assessment methods are suggested

oral questioning about relevant legislation acting ethically and applying processes

observation of the candidate responding to a range of contexts to ensure achievement of the unit outcomes

feedback from peers andor supervisor that the candidate consistently applies relevant workplace procedures

review of records completed by candidate or reports of performance

In all cases practical assessment should be supported by questions to assess underpinning knowledge and those aspects of competency that are difficult to assess directly Questioning techniques should suit the language and literacy levels of the candidate

Court users may include:

Culturally appropriate and respectful manner may include:

Appropriate referrals may include:

Procedural requirements may include: