Elements and Performance Criteria
- Identify program roles and responsibilities.
- Identify program stakeholders and partners and agreed roles and responsibilities.
- Identify agreed program objectives, services, operational procedures, reporting requirements, documentation and performance standards.
- Determine own roles and responsibilities from legislation, regulations, organisational procedures and/or service agreements and communicate according to organisational requirements.
- Identify outcomes and objectives of program for own organisation.
- Identify agreed priorities for service delivery and agreed assessment protocols for eligibility for program services.
- Establish positive collaborative relationships.
- Generate stakeholder and partner trust, confidence and support by demonstrating a high standard of personal performance and conduct.
- Use communication strategies to represent your organisation positively to stakeholders and partners.
- Clarify and discuss objectives, skills and expertise of all stakeholders and partners to promote understanding and enhance collaboration.
- Make decisions in consultation with relevant stakeholders and partners where appropriate.
- Participate in processes to resolve conflict in a fair, equitable and collaborative manner.
- Support implementation of integrated service delivery program.
- Provide services according to agreed standards of delivery.
- Maintain systems, records, documentation and reporting procedures as required.
- Recognise limits of own expertise, obligations and legal accountability, and access appropriate sources of authority and/or expertise as required.
- Identify and address issues, concerns and problems identified by program stakeholders, partners and clients with relevant persons using appropriate procedures.
- Share and disclose client information appropriately.
- Consent to receive services and exchange personal information is obtained from stakeholders, partners and clients according to organisational policy and procedures.
- Provide information to others in accordance with legislation, regulations, organisational procedures, standards, codes of practice and/or service agreements.
- Identify and apply legal limits of information sharing before providing information.
- Liaise with stakeholders and partners to ensure appropriate handover of clients and/or client information when required.
- Implement protocols for internal and external distribution of information to ensure appropriate individual and organisational confidentiality is maintained.