Required skills

initiative and enterprise skills to apply legislation rules regulations and codes of practice

communication and interpersonal skills to

provide explanations to others

promote understanding of legislation regulations organisational procedures and codes of practice

identify client needs provide assistance and encourage clientinitiated activity in relation to alternative disputeresolution ADR processes

negotiation and conflict resolution skills in relation to ADR processes

facilitation skills in relation to ADR processes

Required knowledge

relevant legislation regulations organisational procedures and codes of practice in relation to court practices and procedures specifically ADR processes

profiles of the general characteristics of the relevant selfrepresented litigant groups

various groups represented within the local community eg cultural religious language sexual identity age and disability and an understanding of the issues that arise when working with those groups

appropriate range of referral sources and associated protocols

specific limitations of work role responsibility and professional abilities

distinction between legal and procedural information

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Assessment must confirm the ability to

gather relevant information through

interviewing clients and other relevant persons

identifying accessing and assessing relevant documentation

identify client needs and address queries and concerns

explain scope and limitations of personal responsibilities to clients

provide information on selfrepresentation and appropriate referrals for further advice

provide appropriate assistance to selfrepresenting litigants in preparation for and during proceedings

comply with information sharing and privacy protocols

Consistency in performance

Competency should be demonstrated by informing supporting and assisting selfrepresenting clients in a range of settings over time

Context of and specific resources for assessment

Assessment must comply with

applicable regulations and codes

workplace procedures and protocols

Access may be required to

a workplace environment or one that closely resembles normal work practices and replicates the range of conditions likely to be encountered when interacting with and supporting a selfrepresented litigant

organisational procedures policy and protocols relating to selfrepresented litigants

scenarios andor case studies to capture the range of situations likely to be encountered when supporting a selfrepresented litigant

relevant systems and resources relating to court practices and procedures specifically ADR processes

Guidance information for assessment

The following assessment methods are suggested

oral questioning about legal processes types of information and documentation that should be gathered

observation of the candidate assisting selfrepresenting litigants in a range of contexts to ensure achievement of the unit outcomes

feedback from peers andor supervisor that the candidate consistently applies relevant workplace procedures

review of records completed by candidate or reports of performance

In all cases practical assessment should be supported by questions to assess underpinning knowledge and those aspects of competency that are difficult to assess directly Questioning techniques should suit the language and literacy levels of the candidate

Interpersonal skills may include:

Mechanisms may include:

Appropriate persons may include:

Limitations on sharing information may include:

Referrals may include:

Legal proceedings may include: