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Elements and Performance Criteria

  1. Complete preliminary requirements prior to carrying out possessions and evictions.
  2. Use relevant protocols to conduct possessions and evictions.
  3. Complete administrative requirements.

Required Skills

Required skills

initiative and enterprise skills to apply

legislation rules practice and procedures relating to carrying out possessions and evictions

risk assessment relating to persons occupying property

procedures in relation to public sector legislation such as OHS procedures relating to maintaining operational safety while conducting possessions and evictions

communication skills to

coordinate possession or eviction

deal effectively with difficult occupants

interpersonal skills to respond to diversity including gender and disability

literacy and numeracy skills to

interpret writs and warrants

complete and maintain accurate records

process required fee payments

Required knowledge

legislation relating to possessions evictions and execution of process

organisational policy and procedures relating to possessions and evictions

operational safety procedures

equal employment opportunity principles

equity and diversity principles

Evidence Required

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Assessment must confirm the ability to

confirm validity and requirements of warrantwrit

apply appropriate riskmanagement procedures to ensure safety in the workplace

apply effective communication

apply scope of authority to remove occupants if necessary

apply contingencies when appropriate

handle and process payments accurately

meet recording and reporting requirements

apply legislative and organisational policies and procedures

Consistency in performance

Competency should be demonstrated by carrying out possessions and evictions on a range of occasions over time

Context of and specific resources for assessment

Assessment must comply with

applicable regulations and codes

workplace procedures and protocols

Access may be required to

a workplace environment or one that closely resembles normal work practices and replicates the range of conditions likely to be encountered when carrying out possessions and evictions including coping with difficulties irregularities and breakdowns in routine

legislation policy procedures and protocols relating to evictions and possessions

case studies and workplace scenarios to capture the range of situations likely to be encountered when carrying out possessions and evictions

Guidance information for assessment

The following assessment methods are suggested

oral questioning about relevant legislation acting ethically and applying processes

observation of the candidate responding to a range of contexts to ensure achievement of the unit outcomes

feedback from peers andor supervisor that the candidate consistently applies relevant workplace procedures

review of records completed by candidate or reports of performance

In all cases practical assessment should be supported by questions to assess underpinning knowledge and those aspects of competency that are difficult to assess directly Questioning techniques should suit the language and literacy levels of the candidate


Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Validity may include:

12 months from date of issue for writs of possession

28 days from date of issue for residential tribunal warrants

Responsibilities of plaintiffs may relate to:

providing a locksmith to gain access and secure premises

paying possession/eviction fees

negotiating removal of occupants' belongings after possession or eviction

signing receipt for possession

Assistance may include:

additional sheriff's officers

police

manual labour

Occupants may include:

defendants identified as having to vacate

occupants who are allowed to remain even though others have been identified as needing to be evicted

Contingencies may include:

use of defendant interaction techniques

disengaging

calling the police

Payment of possession/eviction fees may include:

by plaintiff

by landlord

part-payment, with the balance subsidised

Reporting requirements may include details of:

warrant number

file number

date of issue

date received

date executed

amount owing

time taken to execute