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Elements and Performance Criteria

1. Access and use legislation and guidelines
   • Access the range of legislation and guidelines common to employment in a public sector organisation.
   • Identify the key principles contained in the legislation and guidelines.
   • Clarify information in order to confirm own understanding.
   • Apply the principles contained in legislation and guidelines to individual workplace practice.
2. Access and use organisational information
   • Identify the staffing and organisational structure.
   • Identify and clarify procedures for dealing with staff at all levels of the organisation.
   • Identify procedures for dealing with clients.
   • Identify sources of assistance and types of assistance available from each source.
3. Work with diversity
   • Demonstrate appreciation of the differences between colleagues through workplace behaviour.
   • Use effective communication styles to take account of workplace diversity and reflect the principles of emotional intelligence.
   • Make contribution to the workgroup to utilise personal strengths and take any opportunities provided to develop new competencies.
   • Meet the requirements of multicultural awareness and anti discrimination legislation.
4. Investigate career options
   • Identify personal working and learning styles, values and attitudes and weigh against the requirements of current and potential work opportunities.
   • Identify and prioritise personal work goals.
   • Seek advice on future work/career options.
   • Identify a range of possible career paths and undertake initial planning to map out broad competency areas and experiences required to pursue them.
   • Plan personal development to prepare for career options.
   • Seek and access learning opportunities in line with personal work goals.
5. Access and use legislation and guidelines
   • Access the range of legislation and guidelines common to employment in a public sector organisation.
   • Identify the key principles contained in the legislation and guidelines.
   • Clarify information in order to confirm own understanding.
   • Apply the principles contained in legislation and guidelines to individual workplace practice.
6. Access and use organisational information
   • Identify the staffing and organisational structure.
   • Identify and clarify procedures for dealing with staff at all levels of the organisation.
   • Identify procedures for dealing with clients.
   • Identify sources of assistance and types of assistance available from each source.
7. Work with diversity
   • Demonstrate appreciation of the differences between colleagues through workplace behaviour.
   • Use effective communication styles to take account of workplace diversity and reflect the principles of emotional intelligence.
   • Make contribution to the workgroup to utilise personal strengths and take any opportunities provided to develop new competencies.
   • Meet the requirements of multicultural awareness and anti discrimination legislation.
8. Investigate career options
   • Identify personal working and learning styles, values and attitudes and weigh against the requirements of current and potential work opportunities.
   • Identify and prioritise personal work goals.
   • Seek advice on future work/career options.
   • Identify a range of possible career paths and undertake initial planning to map out broad competency areas and experiences required to pursue them.
   • Plan personal development to prepare for career options.
   • Seek and access learning opportunities in line with personal work goals.

Performance Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

accessing and identifying information

scanning techniques to locate main ideas

reading written materials, including manuals and codes of practice

using interpersonal communication including negotiating strategies to clarify understanding

recognising own and others’ emotions in the workplace

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Knowledge Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

public sector legislation, regulations and guidelines

organisation guidelines and procedures

principles of cultural awareness, workplace diversity and emotional intelligence and their application in the workplace

codes of conduct

principles of personal career planning

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