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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Suggest options for change
   • Identify and suggest possible changes to aspects of operational work that could improve efficiency and effectiveness.
   • Consider and discuss advantages, disadvantages and consequences of proposed suggestions with the workgroup.
   • Accept and consider other workgroup members’ input in suggesting options for change.
2. Contribute to the implementation of change
   • Implement specific changes in own routine operations and procedures as required.
   • Make changes in response to directions to achieve service standards and identified outcomes.
   • Access available resources and supports to assist in changing own work practices.
   • Discuss personal responses to change with the workgroup.
   • Consider effect of own actions and reactions to change on others.
   • Identify and access support mechanisms to assist with the implementation of change as required.
3. Suggest options for change
   • Identify and suggest possible changes to aspects of operational work that could improve efficiency and effectiveness.
   • Consider and discuss advantages, disadvantages and consequences of proposed suggestions with the workgroup.
   • Accept and consider other workgroup members’ input in suggesting options for change.
4. Contribute to the implementation of change
   • Implement specific changes in own routine operations and procedures as required.
   • Make changes in response to directions to achieve service standards and identified outcomes.
   • Access available resources and supports to assist in changing own work practices.
   • Discuss personal responses to change with the workgroup.
   • Consider effect of own actions and reactions to change on others.
   • Identify and access support mechanisms to assist with the implementation of change as required.

Performance Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified, the candidate must demonstrate evidence of performance of the following on at least one occasion.

working in a team in a way that demonstrates consideration of the effect of change on others and the effect of one’s own reaction to change on others

communicating with team members on issues and personal reactions to change

implementing change as required

accessing assistance for coping with change

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Knowledge Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

personal response to change

impact of change as it affects individuals and groups

public sector legislation, policy and guidelines

environmental and sustainability guidelines

workgroup practices and service standards

work health and safety and environmental impact of change including stress, and stress management

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