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Elements and Performance Criteria

1. Select and use technology
   • Assess the technology requirements of tasks and select technology and/or software applications in accordance with task requirements and available workplace resources.
   • Adjust work area and use furniture and equipment in accordance with ergonomic requirements.
   • Use manuals, training booklets, online or telephone assistance or help desks to overcome basic difficulties with technology, and refer more complex problems for assistance.
   • Secure technology and data.
2. Maintain technology
   • Carry out and/or arrange routine maintenance to ensure that technology is maintained in accordance with manufacturers’ instructions.
   • Correct or report equipment faults in accordance with manufacturers’ instructions and service agreements.
   • Replace technology consumables as they are used in accordance with manufacturers’ instructions.
   • Use technology and dispose of used consumables in accordance with government and organisational environmental policies.
3. Select and use technology
   • Assess the technology requirements of tasks and select technology and/or software applications in accordance with task requirements and available workplace resources.
   • Adjust work area and use furniture and equipment in accordance with ergonomic requirements.
   • Use manuals, training booklets, online or telephone assistance or help desks to overcome basic difficulties with technology, and refer more complex problems for assistance.
   • Secure technology and data.
4. Maintain technology
   • Carry out and/or arrange routine maintenance to ensure that technology is maintained in accordance with manufacturers’ instructions.
   • Correct or report equipment faults in accordance with manufacturers’ instructions and service agreements.
   • Replace technology consumables as they are used in accordance with manufacturers’ instructions.
   • Use technology and dispose of used consumables in accordance with government and organisational environmental policies.

Performance Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

planning technology use

identifying work requirements and selecting the equipment and software application of best fit in terms of timeliness, cost effectiveness and occupational health and safety conditions

using a keyboard

using communication to request advice, receive feedback and work with others

applying problem solving in relation to routine problems

following manufacturers’ instructions

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Knowledge Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

legislation, procedures and guidelines relating to the use of technology in the workplace

work health and safety procedures and regulations

logon, backup, virus protection and shutdown procedures for computer equipment

basic technical terminology in relation to reading manuals and help files

methods of detecting faults in and solving problems with business technology

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