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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Establish workgroup parameters
   • Identify and clarify roles, responsibilities and professional working relationships in the workgroup.
   • Identify and value individual differences within the workgroup.
   • Identify and clarify emotional triggers for self and others to assist in the management of emotional responses to work issues.
   • Identify and use the varying cultural expressions of emotion to respond to emotional cues within a diverse workgroup.
2. Participate in the workgroup
   • Negotiate workgroup tasks in accordance with individual strengths, personal preferences or development needs.
   • Demonstrate cooperation and share knowledge within the group in order to complete tasks.
   • Select communication language/style to take account of the task requirements and diversity of workgroup members.
   • Address and resolve conflict/problems through discussion in the workgroup, or refer.
3. Assist workgroup members
   • Provide support to workgroup members to achieve goals.
   • Provide assistance on routine tasks as required.
   • Maintain professional working relationships with colleagues.
   • Provide assistance with on-the-job learning and development as required.
4. Establish workgroup parameters
   • Identify and clarify roles, responsibilities and professional working relationships in the workgroup.
   • Identify and value individual differences within the workgroup.
   • Identify and clarify emotional triggers for self and others to assist in the management of emotional responses to work issues.
   • Identify and use the varying cultural expressions of emotion to respond to emotional cues within a diverse workgroup.
5. Participate in the workgroup
   • Negotiate workgroup tasks in accordance with individual strengths, personal preferences or development needs.
   • Demonstrate cooperation and share knowledge within the group in order to complete tasks.
   • Select communication language/style to take account of the task requirements and diversity of workgroup members.
   • Address and resolve conflict/problems through discussion in the workgroup, or refer.
6. Assist workgroup members
   • Provide support to workgroup members to achieve goals.
   • Provide assistance on routine tasks as required.
   • Maintain professional working relationships with colleagues.
   • Provide assistance with on-the-job learning and development as required.

Performance Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

communicating with diverse audiences for conflict resolution, coaching, negotiation and selfassessment purposes

applying planning and time management principles

reading and interpreting workplace instructions, reports and other organisational materials

writing work plans, records, reports and information materials

applying numeracy skills to manage time and undertake mathematical tasks embedded in information or instructions

using necessary workplace technology

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Knowledge Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

public sector legislation including work health and safety and environment, regulations, policies, procedures and guidelines relating to work in the public sector

principles of emotional intelligence and its application to working in a group

group dynamics

options for roles and leadership styles in a workgroup

range of learning and development strategies

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