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Elements and Performance Criteria

1. Identify key internal stakeholders
   • Identify key internal stakeholders and their needs, expectations and roles.
   • Identify organisational synergies of networking with key internal stakeholders.
2. Build network links with key internal stakeholders
   • Establish and use effective new network links between self and key internal stakeholders.
   • Identify and maintain existing effective links between key internal stakeholders and identify and initiate strategies to expand them.
   • Use networking strategies to maintain internal networks.
3. Participate in internal networks
   • Provide information to internal stakeholders to ensure an understanding of own role and to exchange information to increase workgroup effectiveness.
   • Obtain and assess internal stakeholder input and feedback and act upon if necessary.
   • Seek assistance to deal with any misunderstandings or conflict situations that arise within internal networks.
4. Identify key internal stakeholders
   • Identify key internal stakeholders and their needs, expectations and roles.
   • Identify organisational synergies of networking with key internal stakeholders.
5. Build network links with key internal stakeholders
   • Establish and use effective new network links between self and key internal stakeholders.
   • Identify and maintain existing effective links between key internal stakeholders and identify and initiate strategies to expand them.
   • Use networking strategies to maintain internal networks.
6. Participate in internal networks
   • Provide information to internal stakeholders to ensure an understanding of own role and to exchange information to increase workgroup effectiveness.
   • Obtain and assess internal stakeholder input and feedback and act upon if necessary.
   • Seek assistance to deal with any misunderstandings or conflict situations that arise within internal networks.

Performance Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

applying legislation, regulations and policies relating to public sector environment

using interpersonal and group communication, including negotiation and consultation, within diverse internal networks using formal and informal organisational channels

identifying and obtaining assistance to resolve conflicts in a networking context

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Knowledge Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

public sector legislation including work health and safety and environment, regulations, policies, procedures and guidelines relating to work in a public sector environment

organisational structure and protocols

principles of interpersonal, group, system and organisational communication

principles of conflict resolution

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