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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Collect and assess information
   • Gather and record information within specified timeframes.
   • Check information for accuracy.
   • Follow confidentiality and privacy procedures.
2. Organise and provide information
   • Store and organise information and materials.
   • Maintain accurate, up-to-date records in an approved organisational format.
   • Organise information following security procedures for access by relevant staff.
   • Sort, distribute and communicate incoming information and materials within the area of responsibility and within appropriate timeframes.
3. Collect and assess information
   • Gather and record information within specified timeframes.
   • Check information for accuracy.
   • Follow confidentiality and privacy procedures.
4. Organise and provide information
   • Store and organise information and materials.
   • Maintain accurate, up-to-date records in an approved organisational format.
   • Organise information following security procedures for access by relevant staff.
   • Sort, distribute and communicate incoming information and materials within the area of responsibility and within appropriate timeframes.

Performance Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

establishing and maintaining filing systems

applying computer technology to data storage, security, retrieval and presentation

undertaking basic statistical and numerical manipulation

problem-solving and referring problems if required

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Knowledge Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

public sector legislation including work health and safety and environment

policies, procedures and guidelines relating to information handling in the public sector, including confidentiality, privacy, security and freedom of information

organisational information handling and storage procedures

electronic and manual filing systems

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