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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Recognise and value individual differences
   • Identify diversity of workgroup and the benefits this provides the organisation.
   • Acknowledge and use each person's individuality and strengths for the benefit of workplace activities, stakeholder relationships and outcomes.
   • Identify and value aspects of diversity which enhance the workplace environment for all.
2. Work effectively with diverse clients and colleagues
   • Develop a range of communication styles used to respect and reflect the diversity of the workplace.
   • Comply with the requirements of legislation relating to workplace diversity through personal conduct in the workplace.
   • Seek feedback from clients and the workgroup to continuously improve personal effectiveness in working with diversity.
3. Recognise and value individual differences
   • Identify diversity of workgroup and the benefits this provides the organisation.
   • Acknowledge and use each person's individuality and strengths for the benefit of workplace activities, stakeholder relationships and outcomes.
   • Identify and value aspects of diversity which enhance the workplace environment for all.
4. Work effectively with diverse clients and colleagues
   • Develop a range of communication styles used to respect and reflect the diversity of the workplace.
   • Comply with the requirements of legislation relating to workplace diversity through personal conduct in the workplace.
   • Seek feedback from clients and the workgroup to continuously improve personal effectiveness in working with diversity.

Performance Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

using communication styles to suit different audiences and purposes

demonstrating respect and inclusiveness to people from diverse backgrounds

accessing and reading documents, including legislation and codes of conduct, and applying them to work practices

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Knowledge Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

cultural diversity, including issues of racism, harassment and victimisation

the benefits of workplace diversity

organisational policies and procedures

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