Google Links

Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

  1. Establish organisational parameters
  2. Operate effectively
  3. Observe protocols
  4. Deal with difficult situations
  5. Establish organisational parameters
  6. Operate effectively
  7. Observe protocols
  8. Deal with difficult situations

Knowledge Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

public sector legislation including work health and safety and environment

regulations, policies, procedures and guidelines relating to the public sector

organisational protocols and practices

people management practices and procedures

internal and external sources of information

cultural awareness