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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Interpret written information
   • Scan workplace materials to identify the subject and key information for using or reporting to others.
   • Locate specific information in procedural manuals and codes of practice.
   • Scan written materials to locate information for summaries, short reports and responses to requests.
   • Identify cultural context and assumed prior knowledge needed for interpretation of workplace information and seek assistance if necessary to interpret complex materials.
2. Compose written materials
   • Identify and comply with established protocols for a range of written materials ensuring the target audience and any specific requirements and sensitivities are catered for.
   • Plan material in terms of structure, level of formality and key information to be included, ensuring it meets the needs of the intended audience.
   • Check material for readability, grammar, spelling and punctuation, and to correct any inaccuracies or gaps in content.
3. Interpret written information
   • Scan workplace materials to identify the subject and key information for using or reporting to others.
   • Locate specific information in procedural manuals and codes of practice.
   • Scan written materials to locate information for summaries, short reports and responses to requests.
   • Identify cultural context and assumed prior knowledge needed for interpretation of workplace information and seek assistance if necessary to interpret complex materials.
4. Compose written materials
   • Identify and comply with established protocols for a range of written materials ensuring the target audience and any specific requirements and sensitivities are catered for.
   • Plan material in terms of structure, level of formality and key information to be included, ensuring it meets the needs of the intended audience.
   • Check material for readability, grammar, spelling and punctuation, and to correct any inaccuracies or gaps in content.

Performance Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

reading and writing at a level to cope with diverse workplace materials

integrating information from a number of sources in order to generate meaning

linking ideas in written material through selection and use of words, grammatical structures, headings and punctuation appropriate to the purpose

spelling, punctuation and grammar for workplace documents at an experienced level

complying with environmental policies, including those relating to paper use, wastage and recycling

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Knowledge Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

public sector legislation including WHS and environment

regulations, policies, procedures and guidelines relating to written communication in the public sector, including privacy, freedom of information, information security, confidentiality, copyright

principles of effective written communication

differences in register/style between workplace communications for different purposes

organisation protocols for written communication

organisational policy for paper-based and electronic recordkeeping

ergonomic requirements for office work

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