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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Seek and act on workplace feedback
   • Seek feedback on performance and other workplace issues from others.
   • Discuss feedback asking questions to clarify understanding, and listening actively to ensure understanding of the issues and any constructive suggestions.
   • Consider diversity issues when evaluating feedback to ensure correct interpretation.
   • Consider and implement suggestions for improvements made by other workgroup members where appropriate.
2. Provide informal feedback in the workplace
   • Consider evidence from a range of sources in providing feedback in the workplace.
   • Evaluate performance of self and others and confirm with workgroup members.
   • Plan and implement strategies for continuous improvement in consultation with the workgroup, and recognise performance.
3. Provide formal feedback in the workplace
   • Identify and clarify standards and criteria for feedback.
   • Prepare written or verbal feedback to address required criteria and purpose.
   • Consider opinions and ideas where others disagree with feedback provided, amend or support feedback in line with organisational procedures.
   • Negotiate and agree upon actions and/or follow-up resulting from formal feedback.
   • Report where agreement cannot be reached and take further action if necessary.
4. Seek and act on workplace feedback
   • Seek feedback on performance and other workplace issues from others.
   • Discuss feedback asking questions to clarify understanding, and listening actively to ensure understanding of the issues and any constructive suggestions.
   • Consider diversity issues when evaluating feedback to ensure correct interpretation.
   • Consider and implement suggestions for improvements made by other workgroup members where appropriate.
5. Provide informal feedback in the workplace
   • Consider evidence from a range of sources in providing feedback in the workplace.
   • Evaluate performance of self and others and confirm with workgroup members.
   • Plan and implement strategies for continuous improvement in consultation with the workgroup, and recognise performance.
6. Provide formal feedback in the workplace
   • Identify and clarify standards and criteria for feedback.
   • Prepare written or verbal feedback to address required criteria and purpose.
   • Consider opinions and ideas where others disagree with feedback provided, amend or support feedback in line with organisational procedures.
   • Negotiate and agree upon actions and/or follow-up resulting from formal feedback.
   • Report where agreement cannot be reached and take further action if necessary.

Performance Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

using techniques for maintaining objectivity while giving and receiving feedback

using communication techniques within a diverse workforce, including negotiating, questioning, clarifying, understanding, active listening, evaluating ideas and opinions

evaluating workplace performance and issues affecting clients and others

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Knowledge Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

public sector legislation, regulations, policies, procedures and guidelines relating to giving and receiving feedback

organisation policies, practices and procedures relating to feedback

workplace performance requirements and issues

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