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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

  1. Identify and collect information
  2. Analyse and interpret information
  3. Develop and apply workable solutions
  4. Maintain information
  5. Identify and collect information
  6. Analyse and interpret information
  7. Develop and apply workable solutions
  8. Maintain information

Performance Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

accessing and using information ethically and legally

using manual and computerised techniques for information management

applying computer technology to data storage, security, retrieval and presentation

using basic statistical and numerical manipulation

using critical analysis techniques

communicating with colleagues and supervisors

presenting information in different ways

using problem solving techniques and referring problems as required


Knowledge Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

public sector legislation including WHS and environment

policies, procedures and guidelines relating to information handling in the public sector, including confidentiality, privacy, security, freedom of information

data collection and management procedures

organisational information handling and storage procedures

cultural aspects of information and meaning

sources of public sector workrelated information

economic, legal, security and social issues surrounding the use of information

public sector standards

electronic and manual filing systems

databases and data storage systems