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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Interpret and evaluate workplace information
   • Seek information from inside and outside the organisation and analyse sources for reliability.
   • Distinguish cultural context of the information and use to aid in interpretation.
   • Analyse information for relevance to own work and seek assistance with interpretation of complex materials.
   • Identify assumed prior knowledge underpinning workplace information and gather additional information if necessary.
   • Advise implications of information to relevant personnel.
2. Compose complex written materials
   • Determine the purpose, objectives and format for the materials.
   • Seek, collate and assess information to inform the document.
   • Determine content, structure and sequencing of materials in line with the purpose and intended audience.
   • Consider options for inclusion.
   • Assess possible impact on the target audience and counter potential criticism where necessary.
   • Review composed material to confirm objectives, organisational and legislative requirements are met, and submit materials within required timeframes.
3. Edit written material
   • Confirm intent of the communication.
   • Check content and proofread for grammar, spelling and punctuation.
   • Assess communication in light of the needs of the intended audience.
   • Make recommendations for improvement if necessary and record.
   • Amend information if required, and submit for approval.
4. Interpret and evaluate workplace information
   • Seek information from inside and outside the organisation and analyse sources for reliability.
   • Distinguish cultural context of the information and use to aid in interpretation.
   • Analyse information for relevance to own work and seek assistance with interpretation of complex materials.
   • Identify assumed prior knowledge underpinning workplace information and gather additional information if necessary.
   • Advise implications of information to relevant personnel.
5. Compose complex written materials
   • Determine the purpose, objectives and format for the materials.
   • Seek, collate and assess information to inform the document.
   • Determine content, structure and sequencing of materials in line with the purpose and intended audience.
   • Consider options for inclusion.
   • Assess possible impact on the target audience and counter potential criticism where necessary.
   • Review composed material to confirm objectives, organisational and legislative requirements are met, and submit materials within required timeframes.
6. Edit written material
   • Confirm intent of the communication.
   • Check content and proofread for grammar, spelling and punctuation.
   • Assess communication in light of the needs of the intended audience.
   • Make recommendations for improvement if necessary and record.
   • Amend information if required, and submit for approval.

Performance Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

integrating information from a diverse number of sources in order to generate meaning

writing and sequencing abstract concepts according to the required purpose of written material

linking complex ideas in written material through selection and use of words, grammatical structures, headings and punctuation appropriate to the purpose

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Knowledge Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

public sector legislation including WHS and environment

regulations, policies, procedures and guidelines relating to written communication in the public sector, including privacy, freedom of information, information security, confidentiality and copyright

principles of effective written communication at a high level of complexity

differences in register/style between workplace communication for different purposes

government style manual

organisation protocols for complex written communication

channels of communication and processes for obtaining advice and approvals

organisational policy for recordkeeping – paperbased and electronic

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