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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Prepare for coaching
   • Confirm the need for coaching.
   • Identify specific coaching needs through discussion with the colleague to be coached.
   • Undertake self-assessment of own competencies and coaching style and confirm compatibility with colleague’s needs and learning style.
   • Obtain approval for coaching arrangement.
   • Negotiate coaching agreement with the colleague.
2. Provide coaching
   • Explain and agree upon the principles and application of coaching.
   • Explain and demonstrate specific competencies to be coached.
   • Communicate any required underpinning knowledge and skills in a manner suited to the person’s specific needs.
   • Check the understanding of the person being coached.
   • Provide the opportunity to practise and ask questions.
   • Provide feedback and review goals with the person being coached and adjust as necessary.
3. Follow up coaching
   • Monitor progress with new competencies in the workplace and provide supportive assistance as required.
   • Report progress.
   • Identify and rectify performance problems or difficulties with the coaching or refer for follow up.
   • Maintain confidentiality regarding coaching arrangements.
   • Manage the perceptions of those outside the coaching arrangement.
4. Prepare for coaching
   • Confirm the need for coaching.
   • Identify specific coaching needs through discussion with the colleague to be coached.
   • Undertake self-assessment of own competencies and coaching style and confirm compatibility with colleague’s needs and learning style.
   • Obtain approval for coaching arrangement.
   • Negotiate coaching agreement with the colleague.
5. Provide coaching
   • Explain and agree upon the principles and application of coaching.
   • Explain and demonstrate specific competencies to be coached.
   • Communicate any required underpinning knowledge and skills in a manner suited to the person’s specific needs.
   • Check the understanding of the person being coached.
   • Provide the opportunity to practise and ask questions.
   • Provide feedback and review goals with the person being coached and adjust as necessary.
6. Follow up coaching
   • Monitor progress with new competencies in the workplace and provide supportive assistance as required.
   • Report progress.
   • Identify and rectify performance problems or difficulties with the coaching or refer for follow up.
   • Maintain confidentiality regarding coaching arrangements.
   • Manage the perceptions of those outside the coaching arrangement.

Performance Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

providing supportive on-the-job coaching with constructive and supportive feedback

planning coaching content, reviewing and adjusting goals

seeking out and reviewing information related to work activities in which coaching is to occur

giving instructions to others being coached

seeking and providing feedback on coaching session

self-assessing coaching sessions and modifying techniques as a result

questioning about aspects of skills learnt

dealing with situations where there is a communication breakdown due to language, cultural or other barriers

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Knowledge Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the element and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

public sector legislation including WHS and environment, regulations, policies, procedures and guidelines relating to provision of workplace coaching

current competency in the area being coached

basic principles and theory of coaching (explanation, demonstration, review, trainee explanation, trainee demonstration, feedback)

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