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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Plan for performance monitoring and feedback
   • Identify and agree upon standards for performance monitoring in consultation with stakeholders.
   • Provide agreed standards to the parties directly involved in the performance monitoring process.
   • Identify or develop performance monitoring processes and guidelines and provide to the parties directly involved.
2. Monitor performance and document outcomes
   • Gather evidence relating to performance from a range of sources.
   • Assess performance.
   • Discuss and document performance monitoring decisions.
3. Provide feedback and determine action
   • Provide feedback on the outcome of performance monitoring to the person monitored, and to other personnel as agreed in the relevant guidelines.
   • Negotiate agreement on follow-up required with the person monitored, and document an action plan.
   • Prepare reports and take further action if necessary where agreement cannot be reached.
   • Identify and include learning and development opportunities related to performance standards as required.
   • Use ongoing monitoring to ensure that follow-up occurs in accordance with agreement.
4. Review performance monitoring and feedback
   • Gather information related to the performance monitoring process from all stakeholders.
   • Review the performance monitoring process and amend if necessary to enhance its validity, reliability, efficiency and fairness.
5. Plan for performance monitoring and feedback
   • Identify and agree upon standards for performance monitoring in consultation with stakeholders.
   • Provide agreed standards to the parties directly involved in the performance monitoring process.
   • Identify or develop performance monitoring processes and guidelines and provide to the parties directly involved.
6. Monitor performance and document outcomes
   • Gather evidence relating to performance from a range of sources.
   • Assess performance.
   • Discuss and document performance monitoring decisions.
7. Provide feedback and determine action
   • Provide feedback on the outcome of performance monitoring to the person monitored, and to other personnel as agreed in the relevant guidelines.
   • Negotiate agreement on follow-up required with the person monitored, and document an action plan.
   • Prepare reports and take further action if necessary where agreement cannot be reached.
   • Identify and include learning and development opportunities related to performance standards as required.
   • Use ongoing monitoring to ensure that follow-up occurs in accordance with agreement.
8. Review performance monitoring and feedback
   • Gather information related to the performance monitoring process from all stakeholders.
   • Review the performance monitoring process and amend if necessary to enhance its validity, reliability, efficiency and fairness.

Performance Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

communicating with members of a diverse workforce, including negotiating, questioning, clarifying, understanding, active listening, evaluating the ideas and opinions of others

identifying learning and development opportunities

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Knowledge Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

legislation, regulations, policies, procedures and guidelines relating to performance monitoring

organisation policies, practices and procedures

workplace performance requirements and issues

performance monitoring requirements

expertise in work being performance monitored

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