Elements and Performance Criteria
- Plan for the introduction of change
- Research for the introduction of change in order to consider the broader context of the organisation and emerging and future trends in the public sector.
- Develop own knowledge and understanding through advice from and consultation with others.
- Recognise the interconnectedness of people, systems and structures and take into account in planning for change.
- Make plans in consultation with stakeholders.
- Communicate the organisation’s rationale for introducing change.
- Anticipate and facilitate information needs of all stakeholders as part of change management.
- Deal with emerging challenges and opportunities
- Develop and implement strategies to engage stakeholders in the change process.
- Inform internal and external clients about the change process, possible inconveniences and the benefits intended from the change.
- Identify, monitor and address risk factors affecting change in accordance with the organisation’s risk management plan.
- Demonstrate understanding to people’s individual responses to change and provide a range of support mechanisms in line with specific needs.
- Identify and share learning from the implementation of change with others.
- Handle ambiguity in the change process
- Identify ambiguity in the change process and communicate the need to work with issues that cannot be resolved immediately to others as part of any change process.
- Develop and implement strategies to assist others to cope with apparent ambiguities.
- Identify, evaluate and negotiate recommendations for improving the techniques to manage change.
- Plan for the introduction of change
- Research for the introduction of change in order to consider the broader context of the organisation and emerging and future trends in the public sector.
- Develop own knowledge and understanding through advice from and consultation with others.
- Recognise the interconnectedness of people, systems and structures and take into account in planning for change.
- Make plans in consultation with stakeholders.
- Communicate the organisation’s rationale for introducing change.
- Anticipate and facilitate information needs of all stakeholders as part of change management.
- Deal with emerging challenges and opportunities
- Develop and implement strategies to engage stakeholders in the change process.
- Inform internal and external clients about the change process, possible inconveniences and the benefits intended from the change.
- Identify, monitor and address risk factors affecting change in accordance with the organisation’s risk management plan.
- Demonstrate understanding to people’s individual responses to change and provide a range of support mechanisms in line with specific needs.
- Identify and share learning from the implementation of change with others.
- Handle ambiguity in the change process
- Identify ambiguity in the change process and communicate the need to work with issues that cannot be resolved immediately to others as part of any change process.
- Develop and implement strategies to assist others to cope with apparent ambiguities.
- Identify, evaluate and negotiate recommendations for improving the techniques to manage change.