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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

  1. Plan for the introduction of change
  2. Deal with emerging challenges and opportunities
  3. Handle ambiguity in the change process
  4. Plan for the introduction of change
  5. Deal with emerging challenges and opportunities
  6. Handle ambiguity in the change process

Performance Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

communicating with a diverse range of individuals at different levels in the organisation

problem solving in the context of managing ambiguity and change

giving and receiving feedback, including ‘managing up’

influencing others

coaching and mentoring others in the change process

managing the effects of change in the workplace, including work health and safety issues