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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Prepare to write highlevel communication
   • Clarify communication objectives, identify stakeholders and determine political or other sensitivities.
   • Undertake research to anticipate the likely attitudes of and positions of stakeholders on the matter under consideration.
   • Research and organise subject matter, identify key messages and plan written materials that will maximise outcomes.
2. Critically analyse other positions
   • Evaluate other positions critically to identify complex meaning in written communication.
   • Examine written materials to identify subtext, bias or unsupported argument.
   • Explore complex concepts and ideas to clarify understanding, and justify, or challenge interpretations.
   • Compare and contrast evidence and evaluate sources for reliability and authenticity.
   • Use evidence to test other positions and draw conclusions about their validity and strengths.
3. Prepare persuasive written communication
   • Choose communication approach to positively influence and remove barriers to understanding for the audience.
   • Undertake a risk assessment and implement risk management in relation to document preparation and content.
   • Analyse input information provided by others for fit with the chosen approach and consistency with values.
   • Synthesise information and prepare complex documents.
   • Seek feedback from others on document effectiveness for the purpose intended, assess outcomes, and use feedback to underpin future writing.
   • Provide feedback to contributors of information to improve future input in a manner that provides learning opportunities for the contributors.
4. Prepare to write highlevel communication
   • Clarify communication objectives, identify stakeholders and determine political or other sensitivities.
   • Undertake research to anticipate the likely attitudes of and positions of stakeholders on the matter under consideration.
   • Research and organise subject matter, identify key messages and plan written materials that will maximise outcomes.
5. Critically analyse other positions
   • Evaluate other positions critically to identify complex meaning in written communication.
   • Examine written materials to identify subtext, bias or unsupported argument.
   • Explore complex concepts and ideas to clarify understanding, and justify, or challenge interpretations.
   • Compare and contrast evidence and evaluate sources for reliability and authenticity.
   • Use evidence to test other positions and draw conclusions about their validity and strengths.
6. Prepare persuasive written communication
   • Choose communication approach to positively influence and remove barriers to understanding for the audience.
   • Undertake a risk assessment and implement risk management in relation to document preparation and content.
   • Analyse input information provided by others for fit with the chosen approach and consistency with values.
   • Synthesise information and prepare complex documents.
   • Seek feedback from others on document effectiveness for the purpose intended, assess outcomes, and use feedback to underpin future writing.
   • Provide feedback to contributors of information to improve future input in a manner that provides learning opportunities for the contributors.

Performance Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified, the candidate must demonstrate evidence of performance of the following on at least one occasion.

reading and writing at a level to cope with complex and sensitive workplace materials, including identifying:

subtext

significant inclusions and exclusions

socio-cultural values

attitudes and bias

assumptions

critically analysing and synthesising information to compose complex written documents

researching other pertinent information, including supporting/opposing position papers

refining content, structure and sequence according to the required purpose of written material

analysing and using language structures and features that influence the interpretation of written communication, including:

using spelling, punctuation and grammar for workplace documents at an experienced level

providing feedback on other people’s work in ways suited to the diversity of the workplace, including creation of learning opportunities to improve research and document input

cross-cultural communication requirements

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Knowledge Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified, the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

public sector legislation including WHS and environment

regulations, policies, procedures and guidelines relating to written communication in the public sector, including privacy, freedom of information, information security, confidentiality, copyright and intellectual property

critical analysis of complex information in a government context

politically and culturally sensitive documents

organisational requirements for complex written documents

government style manual requirements

persuasive written language devices and their ethical use for calculated effect

the ways in which socio-cultural factors, language features and structures combine to influence the interpretation of written information

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