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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Set the parameters for relationships
   • Develop a contextual framework to assist in analysing and setting parameters for relationships.
   • Establish and agree upon the parameters and purpose for the relationships.
   • Allow flexibility for incorporation of new ideas and options.
   • Identify and manage the dynamics within and across relationships.
   • Identify and agree the benefits for both parties.
   • Identify constraints, including time, procedural and resource limitations and allocate resources.
2. Provide information relating to community engagement
   • Assess current community understanding of the roles and responsibilities of public officials and provide information to clarify the roles and responsibilities.
   • Explain the rights and responsibilities of individuals and communities to be involved in government processes and decision making.
   • Communicate organisation’s priorities, strategic direction, systems, decision making and approval processes.
   • Communicate opportunities for community involvement in processes and decision-making in ways suited to the diversity of the community.
3. Build community engagement capacity
   • Identify and address the skills and knowledge requirements of individuals and communities to engage with government with a range of strategies tailored to individual needs.
   • Identify, resource and promote opportunities for individuals and communities to develop their capacity to engage with government.
   • Develop and implement innovative strategies to identify and reach out to community groups and individuals who demonstrate low engagement with government.
   • Tap into informal and formal community networks to strengthen local capital and to ensure ongoing capacity.
   • Identify barriers to community engagement, formulate and implement solutions.
4. Build community problem-solving capacity
   • Provide information and opportunities for involvement in government processes and decision making to individuals and communities in accordance with their needs and preferences.
   • Identify and promote existing and new ways to engage with government in a variety of ways suited to diverse communities.
   • Develop mechanisms for communities to raise their own issues with government, implement and promote in accordance with community context.
   • Develop a range of strategies to address community issues in partnership with communities.
   • Implement mutually developed and agreed solutions to community issues.
   • Identify and use strategies for reporting developments to communities.
5. Set the parameters for relationships
   • Develop a contextual framework to assist in analysing and setting parameters for relationships.
   • Establish and agree upon the parameters and purpose for the relationships.
   • Allow flexibility for incorporation of new ideas and options.
   • Identify and manage the dynamics within and across relationships.
   • Identify and agree the benefits for both parties.
   • Identify constraints, including time, procedural and resource limitations and allocate resources.
6. Provide information relating to community engagement
   • Assess current community understanding of the roles and responsibilities of public officials and provide information to clarify the roles and responsibilities.
   • Explain the rights and responsibilities of individuals and communities to be involved in government processes and decision making.
   • Communicate organisation’s priorities, strategic direction, systems, decision making and approval processes.
   • Communicate opportunities for community involvement in processes and decision-making in ways suited to the diversity of the community.
7. Build community engagement capacity
   • Identify and address the skills and knowledge requirements of individuals and communities to engage with government with a range of strategies tailored to individual needs.
   • Identify, resource and promote opportunities for individuals and communities to develop their capacity to engage with government.
   • Develop and implement innovative strategies to identify and reach out to community groups and individuals who demonstrate low engagement with government.
   • Tap into informal and formal community networks to strengthen local capital and to ensure ongoing capacity.
   • Identify barriers to community engagement, formulate and implement solutions.
8. Build community problem-solving capacity
   • Provide information and opportunities for involvement in government processes and decision making to individuals and communities in accordance with their needs and preferences.
   • Identify and promote existing and new ways to engage with government in a variety of ways suited to diverse communities.
   • Develop mechanisms for communities to raise their own issues with government, implement and promote in accordance with community context.
   • Develop a range of strategies to address community issues in partnership with communities.
   • Implement mutually developed and agreed solutions to community issues.
   • Identify and use strategies for reporting developments to communities.

Performance Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified, the candidate must demonstrate evidence of performance of the following on at least three occasions:

establishing and fostering transparent, trusting relationships/partnerships with individuals and communities

maintaining multiple and potentially conflicting relationships/partnerships

working with diverse communities using communication styles to suit different audiences and purposes

explaining complex and formal policies and concepts to a variety of audiences

applying lateral thinking to provide solutions and overcome barriers to community engagement

linking people to appropriate capacity-building opportunities

applying workplace safety procedures to community engagement activities

preparing community engagement information requiring the presentation of complex information using simple language structures and precision of expression

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Knowledge Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified, the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

legislation, regulations, policies, procedures and guidelines relating to community engagement

community engagement theory, principles, practices and techniques

community development practices and principles

public sector values and codes of conduct

leadership and managing expectations in the context of community engagement

principles of cultural awareness and cross-cultural communication

equal employment opportunity, equity and diversity principles

workplace safety procedures relating to community engagement activities

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