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The Range Statement provides information about the context in which the unit of competency is carried out. The variables cater for differences between States and Territories and the Commonwealth, and between organisations and workplaces. They allow for different work requirements, work practices and knowledge. The Range Statement also provides a focus for assessment. It relates to the unit as a whole. Text in italics in the Performance Criteria is explained here.

Legislation may include	anti-discrimination duty of care employee relations employment equal employment opportunity fraud control freedom of information government security management occupational health and safety privacy public sector management whistleblowers protection workplace diversity workplace harassment international legislation/codes of practice

Guidelines may include	public sector standards relevant public sector code of ethics organisational code of conduct organisational mission and values statements organisational procedures/guidelines government policy Ministerial directions directives from head of organisation standard operational procedures

Key principles may include	honesty and integrity confidentiality and non-disclosure of official information security of information, resources, facilities and people due care and diligence avoiding conflicts of interest obeying lawful and reasonable direction compliance with the law

Clients may include	the public private enterprise other public sector organisations internal clients the Minister

Sources of assistance may include	colleagues immediate supervisor line management human resources personnel workplace representatives/union personnel

Organisational procedures may include	mission and values statements organisational charts strategic plans business unit and work area plans customer service charters induction materials standard operating procedures relevant workplace agreements disciplinary processes grievance procedures advertising materials Internet and/or intranet web pages

Individual differences may include	age cultural background disability educational level ethnicity expertise family responsibilities gender interests interpersonal approach language life experience marital status personality physical ability political orientation religious belief sexual orientation socio-economic background thinking/learning styles work experience working styles

Colleagues may include	peers junior staff internal stakeholders external stakeholders/clients/customers supervisors and senior management

Emotional intelligence is	widely recognised as the ability of an individual to monitor their own and others' emotions in a social or work environment, to discriminate among the emotions and to use the information to guide their thinking and actions characterised by self-awareness (personal), self-management (personal), social awareness (social) and relationship management (social)

Advice may include	formal/informal performance appraisals feedback from supervisors and colleagues reflection/comment on personal goals vocational/career counselling

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PSPGOV201B - Work in a public sector environment

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Elements and Performance Criteria

Required Skills

Evidence Required

Range Statement