This section describes the essential skills and knowledge and their level required for this unit

Skill requirements

Look for evidence that confirms skills in

reading and writing at a level to cope with routine workplace materials

identifying key messages in written information

writing and sequencing paragraphs according to the required purpose of written material

linking ideas in written material through selection and use of words language structures and punctuation appropriate to the purpose

spelling punctuation and grammar for workplace documents at a practical level

responding to diversity requirements including gender and disability

implementing ergonomic requirements for office work

complying with environmental policies such as those relating to paper usewastagerecycling

Knowledge requirements

Look for evidence that confirms knowledge and understanding of

legislation regulations policies procedures and guidelines relating to written materials such as privacy freedom of information information security confidentiality copyright

organisational policy for recordkeeping

principles of effective written communication

differences between requirements for written as opposed to spoken English

government style manualwriting guide

organisational writingformatting guidelines

organisation processes and protocols

email protocols and records management

equal employment opportunity equity and diversity principles

public sector legislation such as occupational health and safety and environment in the context of preparing written materials

The Evidence Guide specifies the evidence required to demonstrate achievement in the unit of competency as a whole It must be read in conjunction with the Unit descriptor Performance Criteria the Range Statement and the Assessment Guidelines for the Public Sector Training Package

Units to be assessed together

Prerequisite units that must be achieved prior to this unitNil

Corequisite units that must be assessed with this unitNil

Coassessed units that may be assessed with this unit to increase the efficiency and realism of the assessment process include but are not limited to

PSPGOVB Work in a public sector environment

PSPGOV201B Work in a public sector environment

PSPGOVB Deliver a service to clients

PSPGOV203B Deliver a service to clients

PSPGOVB Access and use resources

PSPGOV204B Access and use resources

PSPGOVB Participate in workplace change

PSPGOV205B Participate in workplace change

PSPGOVB Handle workplace information

PSPGOV206B Handle workplace information

PSPGOVB Use technology in the workplace

PSPGOV207B Use technology in the workplace

PSPOHSB Follow workplace safety procedures

PSPOHS201B Follow workplace safety procedures

Overview of evidence requirements

In addition to integrated demonstration of the elements and their related performance criteria look for evidence that confirms

the knowledge requirements of this unit

the skill requirements of this unit

application of Employability Skills as they relate to this unit

routine workplace materials written for a range of or more contexts or occasions over time

Resources required to carry out assessment

These resources include

legislation policy procedures and protocols relating to written workplace materials

examples of routine workplace materials

government style manual and organisational writing guidelines

case studies and workplace scenarios to capture the range of routine reading and writing situations likely to be encountered in the public sector

Where and how to assess evidence

Valid assessment of this unit requires

a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when reading and writing routine workplace materials including coping with difficulties irregularities and breakdowns in routine

routine workplace materials written for a range of or more contexts or occasions over time

Assessment methods should reflect workplace demands such as literacy and the needs of particular groups such as

people with disabilities

people from culturally and linguistically diverse backgrounds

Aboriginal and Torres Strait Islander people

women

young people

older people

people in rural and remote locations

Assessment methods suitable for valid and reliable assessment of this competency may include but are not limited to a combination of or more of

case studies

demonstration

portfolios

projects

questioning

authenticated evidence from the workplace andor training courses

For consistency of assessment

Evidence must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments

Written materials to be read may include:

Tables, charts and other graphic information may include:

Procedural information may include:

Written materials may include:

Legislation and organisational procedures may include: