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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

  1. Identify key internal stakeholders
  2. Build network links with key internal stakeholders
  3. Participate in internal networks

Required Skills

This section describes the essential skills and knowledge and their level required for this unit

Skill requirements

Look for evidence that confirms skills in

applying legislation regulations and policies relating to public sector environment

using interpersonal and group communication with diverse internal networks including negotiation consultation liaison

using formal and informal organisational communication channels

responding to diversity including gender and disability

identifying and obtaining assistance to resolve conflicts in a networking context

applying procedures relating to occupational health and safety and environment in the context of internal networking

Knowledge requirements

Look for evidence that confirms knowledge and understanding of

legislation regulations policies procedures and guidelines relating to work in a public sector environment

organisational structure and protocols

organisational communication channels

principles of interpersonal group system and organisational communication

principles of conflict resolution

equal employment opportunity equity and diversity principles

public sector legislation such as occupational health and safety and environment in the context of internal networking

Evidence Required

The Evidence Guide specifies the evidence required to demonstrate achievement in the unit of competency as a whole It must be read in conjunction with the Unit descriptor Performance Criteria the Range Statement and the Assessment Guidelines for the Public Sector Training Package

Units to be assessed together

Prerequisite units that must be achieved prior to this unitNil

Corequisite units that must be assessed with this unitNil

Coassessed units that may be assessed with this unit to increase the efficiency and realism of the assessment process include but are not limited to

PSPETHCB Uphold the values and principles of public service

PSPETHC301B Uphold the values and principles of public service

PSPGOVB Work effectively in the organisation

PSPGOV301B Work effectively in the organisation

PSPGOVB Contribute to workgroup activities

PSPGOV302B Contribute to workgroup activities

PSPGOVB Implement change

PSPGOV306B Implement change

PSPGOVB Organise workplace information

PSPGOV307B Organise workplace information

PSPGOVB Work effectively with diversity

PSPGOV308B Work effectively with diversity

PSPGOVA Use workplace communication strategies

PSPGOV312A Use workplace communication strategies

PSPGOVA Contribute to conflict management

PSPGOV314A Contribute to conflict management

PSPLEGNB Comply with legislation in the public sector

PSPLEGN301B Comply with legislation in the public sector

Overview of evidence requirements

In addition to integrated demonstration of the elements and their related performance criteria look for evidence that confirms

the knowledge requirements of this unit

the skill requirements of this unit

application of Employability Skills as they relate to this unit

internal networks builtmaintained in a range of or more contexts or occasions over time

Resources required to carry out assessment

These resources include

legislation policy procedures and protocols relating to the public sector

organisational charts

case studies and workplace scenarios to capture the range of situations likely to be encountered when building and maintaining internal networks

Where and how to assess evidence

Valid assessment of this unit requires

a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when building and maintaining internal networks including coping with difficulties irregularities and breakdowns in routine

internal networks builtmaintained in a range of or more contexts or occasions over time

Assessment methods should reflect workplace demands such as literacy and the needs of particular groups such as

people with disabilities

people from culturally and linguistically diverse backgrounds

Aboriginal and Torres Strait Islander people

women

young people

older people

people in rural and remote locations

Assessment methods suitable for valid and reliable assessment of this competency may include but are not limited to a combination of or more of

case studies

portfolios

projects

questioning

scenarios

authenticated evidence from the workplace andor training courses

For consistency of assessment

Evidence must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments


Range Statement

The Range Statement provides information about the context in which the unit of competency is carried out. The variables cater for differences between States and Territories and the Commonwealth, and between organisations and workplaces. They allow for different work requirements, work practices and knowledge. The Range Statement also provides a focus for assessment. It relates to the unit as a whole. Text in bold italics in the Performance Criteria is explained here.

Key internal stakeholders may include:

colleagues

junior officers

supervisors

advisers

senior managers within the organisation

Legislation, policy and procedures may include:

State/Territory and Commonwealth legislation and regulations such as:

public sector management acts

financial management acts

privacy legislation

equal employment opportunity, anti-discrimination and harassment legislation

occupational health and safety legislation

consumer legislation

environment legislation.

risk management guidelines

ethics and accountability standards

public sector standards

fraud control standards

government security standards

organisational policy, procedures and protocols

Networks may include:

formal or informal networks

circulation lists

e-networks, such as bulletin boards

virtual communities

subject matter experts

Network strategies may include:

maintaining regular contact

individual marketing

distribution of materials

participation in teams

volunteering to participate in special projects

organising/participating in team-building or social events