Elements and Performance Criteria
- Establish organisational parameters
- Operate effectively
- Knowledge of current and emerging issues affecting the area is developed
- Understanding of challenges facing principal client groups is applied to work activities
- An understanding of cross-cultural issues is reflected in work practices
- The value of diversity in the community is recognised and actively promoted
- Observe protocols
- Knowledge of different models of work and current issues that impact on the work area/organisation is reflected in work practices
- Consideration and understanding of the underpinning values and philosophy of the organisation are demonstrated in work undertaken
- Cultural protocols are observed according to community and/or legislation, policies and procedures
- Deal with difficult situations
- Issues which may cause conflict or misunderstanding between own and other organisation/s are identified
- Difficulties are addressed in accordance with organisational policy and procedures and assistance is sought from others where required
- Possible cultural differences are considered when difficulties or misunderstandings occur
- Efforts are made to resolve misunderstandings, taking account of cultural considerations
- Issues and problems are referred to the appropriate officer/s for follow-up
- Establish organisational parameters
- Operate effectively
- Knowledge of current and emerging issues affecting the area is developed.
- Understanding of challenges facing principal client groups is applied to work activities.
- An understanding of cross-cultural issues is reflected in work practices.
- The value of diversity in the community is recognised and actively promoted.
- Observe protocols
- Knowledge of different models of work and current issues that impact on the work area/organisation is reflected in work practices.
- Consideration and understanding of the underpinning values and philosophy of the organisation are demonstrated in work undertaken.
- Cultural protocols are observed according to community and/or legislation, policies and procedures.
- Deal with difficult situations
- Issues which may cause conflict or misunderstanding between own and other organisation/s are identified.
- Difficulties are addressed in accordance with organisational policy and procedures and assistance is sought from others where required.
- Possible cultural differences are considered when difficulties or misunderstandings occur.
- Efforts are made to resolve misunderstandings, taking account of cultural considerations.
- Issues and problems are referred to the appropriate officer/s for follow-up.